Benefits Manage
Resume:
BENEFITS CONSULTANT
Qualifications Profile
Accomplished, highly analytical, and performance-focused professional with extensive experience in insurance management, consulting engagement, and customer service.
Areas of Expertise
Leadership and Cross-functional Collaboration
Brand Awareness
Operation Management
Exceeding Sales Goals
Research and Documentation
Training and Development
Continuous Process Improvement
Rapid Conflict Resolution
Professional Experience
AppleOne Temp Agency Atlanta, GA (REMOTE)
Eligibility Specialist Case Worker, Tidal Basin Sep 2021−Present
Manage up to 200 cases for the Rent Assistance program and provide competent case management services.
Examine intake forms and documentation to assess client's eligibility for program benefits.
Take charge of preparing and calculating recommendations, finalizing agreements for implementation, and verifying income for applicants.
Work closely with resident and landlords to guarantee all application materials have been received and verified.
Demonstrate efficiency in solving issues discovered in quality control and managing production goals for various cases.
Assume full responsibility in collecting, compiling, and maintaining relevant data for statistics and reporting in program tracking systems.
Benefits Communication Insourcing Atlanta, GA
Benefits Counselor Supervisor May 2013−Jan 2020
Handled the enrollment of new, existing, and referred employees in group benefits sponsored by the company.
Performed various product presentations at different sites while initiating open enrollment and product inquiries with human resources.
Oversaw the daily operation of benefits administration.
Responded to all inquiries from both companies and employees.
Developed strong relationships with partners, including providers, faculty, and executives.
Utilized Salesforce and Kronos to provide assistance to human resources personnel with all benefit related issues.
Served as a driving force behind the achievement of sales targets by defining and executing effective marketing plans and strategies
Steered efforts in improving brand awareness by developing and implementing presentations, meetings and emails.
DHR - DeKalb County Division of Family and Children Services (DFCS) Various Locations (2009−2013)
Economic Support Specialist, Decatur, GA May 2012−May 2013
Defined the eligibility of the benefits by conducting interview to clients.
Took charge of explaining benefits and additional options to every customer.
Resolved clients’ concerns and addressed all their inquiries.
Ensured client satisfaction and retention by delivering timely results.
Facilitated training for colleagues in capitalizing on the use of reports, as well as data collection and communication.
Insurance Agent, Jonesboro, GA Jan 2009−May 2013
Cultivated key relationships with over 1500 clients, other partners, and referrals through seminars, informational lunch and learns and health fairs.
Singlehandedly sold several types of insurance plans, including Medicare supplements, life, annuities, long-term care and supplemental insurance.
Maintained constant communication by implementing email exchanges to increase brand awareness among members.
Administered the planning process for effective and successful presentations, while representing and coordinating with potential members to secure contracts represented.
Education
Master of Business Administration Human Resources
American Intercontinental University, Hoffman Estates, IL
Master of Business Administration Management
American Intercontinental University, Hoffman Estates, IL
Bachelor of Arts in English and Mass Communications
Fisk University, Nashville, TN
License
Health and Life Insurance Agent – License 759081, Georgia
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