Collection Representative Greater

Betty J. Roberson

** ******** ***** *****, ***** Brook Connecticut 06016

Home 292.1141 / Mobile Contact 916.6460 *******@*****.***

Summary

I have 20+ years of comprehensive understanding of driving the process driven collection cycle to closure. I am currently principle personnel in the cash vault processing in excess of 250K weekly cash and checks for release to Brinks Security. Proven ability to function efficiently, with high level of accuracy processing financially sensitive transactions. My primary tool for processing weekly deposits using the CashPro software (proprietary to Bank of America). I transact cash, check, & coins receipts at an estimated 1m per month. I’ve enjoyed successes working as part of a collaborative and / or independently. My collaboration with multiple departments across the University necessitates attention to detail regarding balancing, and verifying inbound departmental receipts. Extensive experience troubleshooting and resolving inaccuracies

A noted high achiever able to deliver under the most aggressive deadlines with a strong belief that attention to detail and proficiency are keys to success.

RELATED SKILLS

Proficient with general office tools and soft-wares

Trained and proficient with CashPro software

Collection of multiple deposit bags, tape verification

Assign deposit bag to cross reference numeration

Ability to function under aggressive deadlines

Electronic check scans to financial institutions

Maintain deposit logs

Ability to pivot according to real-time needs of the department

Proven ability to liaise between line staff and mid /Sr. mgmt

Producing accurate deposit slips

Collaborative nature encourages smooth workflow

Methodical approach to processing cash, coin transactions

Strong organizational skills

University of Hartford

*2016 – Present Cash Vault Personnel / Sr. Collection Representative, – Responsibilities included but not limited to initiating pick-up and release of cash, check & coins deposit north of 250K weekly, (1m monthly) with Brinks Security Services, principle collector of deposit bags from across multiple departments, verify departmental tapes and create a master deposit slip. In addition it was in my scope of responsibilities to ensure there are no stale dated checks, legal lines are consistent, and to seal and assign bag tracking numbers. Maintain deposit logs, track bag transactions as needed, scan checks using Cashpro for electronic deposits of checks, check and re-check for accuracy, no errors or kickbacks. Collaborate with middle and Senior Management regarding weekly updates via email and verbal communication.

https://www.hartford.edu/

*(seamless transition into this role post retirement)

Betty J. Roberson

1981 – 2016 – Senior Collection Representative, Responsibilities in clued but not limited to building and construction reasonable debt reconciliation for students / families, review and provide data for monthly reports with dollar values greater than 500k annually. Train and advise junior representatives for best practices in conflict resolution. Assist the department manager with high-level collection data materials, manage high volumes of email, and voice mail communication. Provide written reports to outside agencies when in house collection appears doubtful. Responsible for: researching internal and external links for financial aid for housing, meal provisions, and academic continuance. Working within University collection guidelines, create satisfactory objectives that ensured continued enrollment. Comprehensive knowledge of financial resolution outlets on state and federal levels.

https://www.hartford.edu/

H & R Block

(Seasonal) Customer Service Representative, Receive and process tax documents schedule and confirm appointments, triage walk-in traffic to appropriate tax professionals, balance and verify end of shift tax summaries, out bound calls to retrieve additional supportive tax details.

www.hrblock.com

Bank of America

2011-2020 Seasonal P/T, via Manpower, Processing daily transactions of deposits & payments to personal and commercial accounts for encoding. Input data with high level of proficiency and accuracy. This role was centered around yearly income tax season.

https://www.manpowergroup.us/

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