Service Officer Lotus Notes

PROFESSIONAL SUMMARY

Highly-efficient and resourceful assistant manager with progressive hands on experience in the corporate business; Taken an active participation in interpersonal communication and operational support activities in order to ensure efficiency and effectiveness at workplace. Broad experience in management functions, customer service with friendly, outgoing, and pleasant manner.

EXPERIENCE

July 2014 – Present Famous Footwear, Port Chester, NY

Assistant Manager

Assure effective implementation and execution of company plans and strategies, Achieve financial objectives by maintaining store budget through sales, payroll hours and shrink, Ensure store goals are met by following key productivity metrics set

Execute and maintain visual standards consistent with company guidelines and expectations, Provides clear, concise, and timely communication to the Store Sales Manager and Store Team, Create professional culture where associate contributions are valued, respected, and appreciated, Aids in the individual growth and development of store team members

Assure in-store experience that supports company brand and exceeds customer’s expectations, Manage sales floor to assure customers are greeted and provided the level of service desired, Understands and execute key events and operational standards, including seasonal merchandising Training and develop store associates, using proper and consistent coaching tools, Ensure associates are utilizing company selling model to actively engage the customer

April 2009 – February 2013 Vantage Properties, LLC, New York, NY

Property and Security Operator

Monitor security of premises and resolve tenant complaints. Operate Facilities Commander and Wavereader security programs. Manage tenant maintenance hotline (e.g. dispatch superintendents to assess unit leaks, catalogue tenant repair requests and emergencies). Cooperate with leasing department to lease-up vacant apartments.

October 2010 – December 2011 The Bank of Tokyo-Mitsubishi UFJ, Ltd., New York, NY

Consultant, Acting Administrator for Office Management, Latin American Business Department

Assisted the Office Manager by scheduling day-to-day calendar for 2 managing directors, organizing and coordinating the general office duties including copy related services, supply inventory, structural filing system, conference room reservations, warehouse destruction of archives and documents, coordinated with office services for office space maintenance, and produced various reports including document inventory list.

Acted as liaison with Senior Management, Marketing Analysis, and Operation Units by producing departmental and business related correspondences.

Organized and created agenda including seminars, conferences and business trips for Senior Management and Marketing Officers.

Processed general expenses including complicated International business travel expenses with various exchange rates

April 1999 – November 2008 AIG / Royal Alliance Associates, New York, NY

Administrative Assistant, Office Services

Organized and managed general office operations, including operation of fax transmission, copy related services, mail service including courier services, filing system, supply inventory, conference room reservations, warehouse destruction of archives and documents, monitored expense budget including processing payments using SAP system

Acted as a security guard, a member of the Fire Evacuation Plan and Shelter in Place Program, processed company photo IDs and finger prints, monitored video tapes, and acted as an office service officer to supervise daily activities of Handymen and Day Matrons to ensure the building maintenance

SKILLS

Microsoft Office XP, 2003, 2010 (Word, Excel, Outlook, Lotus Notes)

Fluent in Spanish

References Available Upon Request

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