Customer Service Crew Member

Cheila Shayne Pollard

**** ***** ******* ****** ***

Cell:443-***-**** *******************@*****.***

Objective: Obtaining a career in the workforce and developing more customer services skills in fast paced environment in a Casino and Hotel establishment. As well as Customer Service environment.

(teamwork or individually)

Education: Forestville Military Academy

June 1, 2007 High School Diploma

Professional Experience:

Severn, MD (July 16,2021- Present) Crew Member

McDonald’s: Responsibilities: Maintaining and clean the facility. Packing Door Dash and Uber Eats orders. Mobile orders for customers as well as some cashier experience. Stocking appliances and sauce and etc.

Hanover. Maryland (Sept 8, 2020-June3, 2021) EVS Attendant. Live! Casino and Hotel Maryland Responsibilities: Cleaning the restroom's and cleaning stalls, restocking paper towels, sweeping and mopping, changing hand soap. Assisting and providing great customer service. Obtaining and cleaning trash in between the slots. Cleaning The Poker Room trash and cleaning the patio. Organizing and up keeping ThePrime Rib and making sure the restrooms are clean and tissue and napkins are stock and Orchard.

Washington, DC (Sept 2015- December 2015) Retail Merchandiser, (John F Kennedy Center for Performing Arts) Responsibilities: General Inventory and Christmas Inventory, Christmas Cards and Books, Christmas Snow Globes, Nutcracker Trolls and Nutcracker Christmas Decorations, Cups and Mugs, Shirts and Duffle Bags, Ballerina Decorations and Ballerina Trolls and Books, Children Toys, Books, Interments Cleaner, Interment Decorations, Snow Globes, Children Books, John F Kennedy Books and Cards, Postcards, Filled Out Delivery Forms, and Delivering Paperwork and Packages in The Facility.

Washington, DC (Dec 2012- Oct 2014) Courtesy Clerk, (Safeway)

Responsibilities: Unloaded Groceries Items on to Checks Stands, Organized and Conduct Check Stands and Organized Shelves, Assisted Customers in The in The Store, Shop Backs, Hand Baskets, Karts, and Janitorial Services

Volunteer Experience:

Washington, DC (Jan 2016 – May 2016) Volunteer, (The Food Bank) Responsibilities: Send Out Food For The Homeless and Elderly and General Public, Boxed Food, Powder Milk, Cereal, Applesauce, Canned Vegetables and Tuna, Books, Macaroni and Cheese, and Canned Fruit.

Skills: ServSafe: 8/31/2017- 8/31/2022

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