Customer Service Representative

Electra Woodforlk

**** ******* **

Carpentersville, IL 60110

Cell: 224-***-****

********@*****.***

Professional Summary

• 10+ years of customer service experience

• 5 years of call center experience

• Inbound call center received 100 to 300 calls per day

• Looked up invoices and payments for vendors and customers

• Researched inquires and trouble shot problems

• Proficient with Microsoft office Programs

• Available immediately

Customer Service Representative Tier II

Protective Life Insurance – Elgin IL

December 2019 – Present

• Receive incoming calls

• Conduct reasonable investigations related to Policy holders, Agents, Commissions and Contracting

• Process new claims on death policies

• Responds to routine inquiries

• Maintains a high level of customer satisfaction

• Provide policy information and send out forms

Teleplus Representative

Crawford and Company – Lake Zurich, IL

September 2018- November 2019

• Receive incoming calls

• Conduct reasonable investigations related to the clients claims

• Process new claims for both Consumer and Disability clients

• Create claim files by entering Leave of absences into the Teleplus system

• Responds to routine inquiries

• Maintains a high level of customer satisfaction

Customer Service Representative

QCSS Smartcenter - Deer Park, IL

May 2018- September 2018

• Made 50 plus calls per day from que to potential clients to upsell products

• Handled appointments and sales for several business to business campaigns Credit Bureau Analyst

JP Morgan Chase – Elgin, IL

July 2014 – March 2018

• Daily review of credit card applications

• Daily operation of processing letters

• Work different systems: Tsys, File Net, C-3

• Extensive follow up on all matches thru tall major credit bureaus Anti Money Laundering Legal Compliance

J.P. Morgan Chase – Elgin, IL

May 2012 – July 2014

• Software training in Nexus Lexus and Bridger

• Daily screening for potential matches to known or suspected money launderers, terrorists or drug dealers

• Extensive follow up on all matches thru Nexus Lexus Bridger

• Completed all projects by required time frame

Education

Lake Park High School

Some college

Skills

Credit, FCRA, Operations, Correspondence, Microsoft all, Call Center, Customer Care, Customer Service, Trainer

Additional Information

10 + years customer service experience

Analytical Problem Solver

Written and Oral communication

Microsoft platforms

C3/TSYS Operating System

National Credit Bureau Reporting

E-OSCAR (online solution for accurate reporting)

Front-Office Operations

Creative Stratgery

Evaluate Risk and Establish Controls

Organization Skills

Conference and Meeting Planning

Policy Knowledge

Lexis Nexus

Accounts Payable and Accounts Receivables

Administrative Skills

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