Contact Details Call Centre
Resume:
CURRICULUM VITAE
OF
MS PENELOPE MODJADJI NDOU
CONTACT DETAILS
Residential address : 2132 Khutsong street Kanana ext 4 Rabie Ridge
1685
Contact number. : 068*******
Email address. : **********.**@*****.***
PERSONAL DETAILS
Surname : Ndou
Name : Penelope Modjadji
Date of Birth : 1991-02-04
Identity number : 910**********
Nationality : South African
Gender : Female
Marital status : Single
Home language : S. Sotho
Other languages : English, isiZulu, & Sepedi
Health status : Excellent
Criminal record : None
Religion : Christian
Driver’s license : Code C1 (10)
Extra Mural Activities : Reading and Music
EDUCATIONAL QUALIFICATION
Name of school : Maphutha Secondary School
Highest grade passed : Grade 12
Subjects : English, Tourism, Mathematical Literacy, Economics, Life Orientation and Accounting
Year obtained : 2011
WORK EXPERIENCE
Name of company : Syndicated Debt Collectors t/a Debttec Position held : Data Capture (Admin)
Duration : 1 Year – October 2012
Duties. : Scanning, Capturing documents on the system, Printing, Sending and receiving statements via email. Name of company : Syndicated Debt Collectors
Duration. :2013 I got promoted and started Tracing Debt Collection. Started with hard collections (collecting on old books) for non-paying customers, Used the systems below.
System used for collections :Voyager (for collections) Tracing tool
:XDS
:PBX
:Columbus
: Experian
2014-2016 September I was doing Soft Collection working on New accounts, on the same year 2016 October I was promoted to become a Team Leader.
Duties Performed
*Used the above system to trace, then we were introduced to Excalibur. Team Leader duties performed :
*Excalibur the capture personal details.
*Quality Assurance (Assessing calls).
*Send daily, weekly and monthly reports to team and management.
*Sign staff register.
*Handle queries telephonically and via emails.
*Sign paid up letters, settlements and statements.
*Loading of Debit orders (Using Naedo and Aedo).
*Give training to new staff.
*Creating campaigns daily.
*Compile KPA's.
*Couching and Counselling the team.
*Operating switchboard ( referring calls to relevant departments). REFERENCES
Call Centre Manager : Olivia Nikani
Contact number : 082-***-****
Tracing Manager : Thandeka Mofokeng
Supervisor. :Raymond Kali
Reason for leaving : The environment was no longer healthy so I got sick and decided to take a break, now that I have recovered I am ready to explore and grow with other companies. Gro-Direct (Insurance company called The Unlimited)
*Face to face sales.
Reference
Upline (supervisor). : Sibusiso Khumalo
Reason for leaving : We travel a lot, no time for family and other activities.
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