Medical Billing Office Specialist
Resume:
Candi Granados
San Ysidro, CA *****
************@*****.***
• 13 years experience working as a customer service experience
• Skilled ICD10/CPT 4 coding
• Verified all major health plans for seniors made outbound calls to companies to verify and trouble shot issues with the major health plan issues
• Multiline phone
• 10 years experience in caregiving
• Proficient in Microsoft office
• Detail oriented
• Team player and can work well with minimal to no supervision Work Experience
Assist the Nursing Staff
CNA 24 hour homecare
August 2020 to Present
with medical tasks like,monitoring vitals with medical equipment and reporting patient behavior and wellbeing.
• Basic care tasks for patients, like grooming, dressing, bathing, eating and exercising.
• Measure and record patient vital signs.
Dunkin' Donuts - National City, CA
March 2019 to April 2020
Front counter
• Deliver excellent customer service, makes drinks and food and doughnuts and dishes, takes out trash and drive thru
Customer Service
American Health - Sorrento, CA
September 2018 to December 2019
• Verified all major health plans for seniors made outbound calls to companies to verify and trouble shot issues with the major health plan issues and enroll seniors into fitness programs and explains all the benefits regarding the fitness program being paid for through the health plans benefits and informing them about any fee that may need to be paid and informing them of the expiration date to the benefits regarding the fitness program offered through the health plan
• Handled inbound and outbound calls
• Performed Medical Billing
Customer Service
WAL-MART SUPERCENTER - Hoover, AL
February 2003 to January 2016
• Returned items not wanted or items damaged also made account in system for items put on layaway set up down payment and payment plan for items and stored them and put them in the system to keep track of them till payed off also received items that was ordered online put them in the system and stored them for customer to come and pick up also responsible for receiving and transferring money to and from all over the world and through out the United States, electronic bill payments, upload and unload prepaid cards, sold money orders and concert tickets, assisted customer with any needs needed that pertained to gardening or that was related to outdoors
• Handled inbound and outbound calls
Education
Diploma
UEI College Medical Office Specialist
August 2018
MC ADORY HIGH SCHOOL - McCalla, AL
September 1991 to May 1994
Skills
• Call Center
• CSR
• Customer Care
• HIPAA
• Customer Service
• Customer Support
• CPT Coding
• HIPAA
• ICD-10
• Medical Records
• Medical Office Experience
• EMR Systems
• Medical Coding
• Medical Terminology
• Medical Scheduling
• Multi-line Phone Systems
• Medical Billing
• Patient Care
• Insurance Verification
• Clerical Experience
• ICD Coding
• ICD-9
• Phone Etiquette
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