Delivery Manager Customer Service

OBJECTIVE

Seeking a responsible position that will utilize my experience, knowledge and ability to learn.

PERSONAL SUMMARY

Responsible and dedicated MANAGER with hands on experience serving in a clerical and managerial role. Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. Responsible for excellent customer service.

WORK EXPERIENCE

RENO GAZETTE NEWSPAPERS INC 02/01/2011 to 11/04/2019

Independent Contractor to District Coordinator Manager

Assistant to Home Delivery Manager (Lead District Manager)

Supervised four Zone Managers and 108 Independent Contractors

Opening and Closing the Warehouse

Overseeing a Warehouse and all warehouse duties (distributing newspapers, moving

Pallets of newspapers or supplies with a pallet jack, distributing supplies, printing

Delivery list, delivering newspaper routes when needed, keeping the warehouse clean

And a Safe environment)

Contracting Independent Contractors and Training Independent Contractors

Mediating between Agents and Independent Contractors

Creating Delivery List (Route Book), Banking, Customer Service #1, Telemarketing

Dispatching Calls, Expediting, Scheduling, Customer Billing, Complaint Reports and

Communicating with affiliated Companies

SKILLS & ABILITIES

Route Smart

Pallet Jack

Computer Skills

EDUCATION

Jefferson High School

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