Customer Care Contact Details

CURRICULUM VITAE FOR MERCELINE OKOTH

Professional Summary:

Domestic Worker - 2019 to present

Cleaning the house in a timely manner

Taking care of the children

Assisting the children with their homework and other activities

Customer Care Consultant - 2014 to 2019

Handle calls daily

Signing up new customers

Retrieving customer data

Presenting relevant product knowledge

Trained four new employees on how to create and perform presentations and to undertake cold canvassing

Suggested a new tactic to retain cancelling customers – resulting in a 5% decrease in cancellations

Received a monthly award for meeting and surpassing company target

Soft skills

l

Clear communication

Interpersonal skills

Leadership

Negotiation

Complaint resolution

Building customer loyalty

Teamwork

Time management

Results oriented

Patience

Hard skills

l

Line chat

Support centre

Knowledge of product or service

Email

About

Customer care representative with over 4 years of experience, assisting customers, scheduling appointments via phone and online interface and making follow ups. Aiming to use my proven skills to efficiently aid the managerial role in your company.

Awards

Employee of the month at Sanlam Insurance Company 2016

Fastest learner awards April 2014 at Sanlam Insurance Company

Education

2003 – 2006: St Ignatius Loyola Mawego Girls High School (O’ Level)

2014 – 2015: College of Insurance (Certificate of Proficiency)

Fastest learner awards April 2014 at Sanlam Insurance Company

Contact Details:

M: +973-****-****/+254********* WhatsApp)

E: ***************@*****.***

Languages:

English

Swahili

Contact this candidate