Customer Service Associate

Mamatha Shilpa Jayanth

**/**, *** ****, *** Cross, S.K. Garden, Bangalore 560046

Contact: +91-984*******, +91-988*******. ~ Email: ******.*******@*****.***

OBJECTIVE:

Seeking an opportunity to utilize my skills and abilities in the outsourcing Industry that offers Professional growth while being resourceful, innovative and flexible.

PERSONAL SKILLS:

Strong communicator with dynamic training and management abilities.

Analytical, Innovative and result oriented.

Proactive, extensive team leadership and personnel development skills.

Consistent contributor towards the team and the organization’s success.

EDUCATIONAL QUALIFICATION:

Bachelor Degree in Theology

COMPUTER SKILLS:

Proficient in Microsoft

Operating Systems: All versions of Windows

Internet Savvy and MS Office Suite (including Excel)

PERSONAL DETAILS:

Name : Mamatha Shilpa Jayanth

Age & DOB : 30th January, 1983

Sex : Female.

Marital Status : Married with 2 children

Nationality : Indian

Contact number : +91-984**-*****

E-MAIL ID : **************@*****.***

ACHIEVEMENTS:

Received the Best Performer award for each rollouts in all the programs.

Achieved scores of 98% and above during quality monitoring sessions.

INTERESTS AND ACTIVITIES:

Traveling, Reading, and Listening to Music

WORK EXPERIENCE:

Senior Associate at Bradford Internet Services

From January 2012 – Current

Out bound Customer Service and Content management

This experience gave me an opportunity to work some of the leading Hotels and Restaurants in the United Kingdom

To meet the individual target to achieve team’s goal

Customer Service Associate at 24/7 Customer Service (Aviva)

From March 2005 – December 2010

Out bound selling & Inbound Customer Service

This experience gave me an opportunity and exposed me to work in a combination of out bound and inbound selling of Insurance Policy

To meet the individual target to achieve team’s goal

Customer Service Associate at DELL International Services India Pvt. Ltd.

From May 2004 – January 2005

Out bound selling & Inbound Customer Service

This Job involved a great deal of direct interaction with customers, Customer Service and selling abilities

To meet the individual target to achieve team’s goal

PERSONAL STATEMENT:

I consider myself a confident individual who is pragmatic, well balanced and with a positive attitude. I possess a unique set of personal values and hard work which has helped me come a long way in my career orientation.

Thanking you

Mamatha Shilpa

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