Mortgage Specialist Customer Service
Resume:
Wendy Murphy
Stokesdale, NC *****
**************@*****.***
Job Title offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity.
Authorized to work in the US for any employer
Work Experience
Mortgage Specialist
Bank Of America - Greensboro, NC
October 2006 to May 2021
Processed incoming payoffs. Open and distributed incoming mail. Sent mail to correct areas Collections Representative
Weinstein Law Offices - Greensboro, NC
July 2005 to September 2006
Recorded all information regarding financial status of customers. Used probing techniques to determine debtors' reasons for delinquency. Used skip tracing and other techniques to locate debtors. Collected documents and made portfolios for collections accounts. Education
White Oak High School - Jacksonville, NC
June 1990 to June 1990
Skills
• Mortgage loan order acquisition Payment collection Loan processing
• Customer service
• Sales (10+ years)
• Customer service (10+ years)
• Cash handling
Assessments
Customer focus & orientation — Familiar
January 2022
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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