Auto Appraiser Customer Service
Resume:
Joe B. Rehders Jr
Licensed Insurance Adjuster - All Lines
Grand Prairie, TX 75051
*********@*****.***
Work Experience
Auto Appraiser
Independent Appraiser
March 2018 to Present
Inspect cars, trucks, RVs, travel trailers and heavy equipment for damage, write repair estimates and negotiate with repair facilities on all supplements. Licensed Insurance Adjuster
Pilot Catastrophe Services, Inc - Dallas, TX
2012 to Dec.2019
• Educated and informed the insured on the claims process, personally yielding higher customer service than targeted by company goals.
• Experience includes NFIP claims, auto, RV's, motorcycles representing Allstate Insurance.
• Maintained an "Outstanding" rating on the Allstate Client Evaluation Surveys.
• Operated a one-man drive-in automobile claim center
• Travel to adjust automobile claims for flood and hail storms.
• Utilize Xactimate, CCC One and office programs for insurance claims. Auto Appraiser
TTA Appraisal
January 2017 to September 2017
• Contributed to reaching customer service satisfaction goals following Company protocol and providing exceptional customer service.
• Perform video inspections with insured and or shop
• Write estimates from photos and video following guidelines set up by each insurance company.
• Make sure all supplement request that come in are assigned to the original appraiser while making sure all supporting docs are in the file.
• Organized and prioritized time sensitive projects and claims, including Total Loss vehicle claims and catastrophe claims.
• Evaluated claims to ensure validity and negotiate settlement value.
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