English Teacher Communications Consultant

Kirsten E. Conrad, M.A.Ed

**** *. ********* **. ******, AZ 85711 Phone: 520-***-**** E-Mail: ***************@*****.*** Skill Summary

Consummate, intelligent professional with a high level of verbal and written communication skill, creativity, efficiency, thoroughness, and thoughtfulness. Possesses other skills/talents such as natural empathy, listening skills, and patience. Quick at learning new technology. Comfortable with Word, Excel, Power Point. Strong work ethic. Able to perform well on a team and alone with little supervision. A natural relationship builder. Experience

Afni, Senior customer care representative 2019-2021

● provided dynamic customer care for Verizon Wireless customers

● handled billing inquiries, troubleshooting, and sales of cellular phones

● communications consultant designing the best overall communications plan for the unique needs of each client in an efficient and friendly exchange

● high number of sales of cellular/communications equipment, plans, features, promotions Cienega High School, English Teacher 2005-2019

● raised students’ test scores by designing and implementing district, state, and National standards-based curricula which incorporated individualized feedback and support for students’ academic development

● synthesized academic performance data to adjust/modify curriculum to execute Individualized Education Programs

● Highly adept at classroom management. Maintained a model classroom other teachers came to observe

● Cognitive Coach for Vail’s Cognitive Coaching program, empowering new teachers with best practice mentoring delivered through method of probing questions

● helped achieve/maintain Cienega High School’s highly coveted A+ rating

● received rating of “highly effective” all 13 years in formal evaluations

● nominated for teacher of the year for Vail School District by principal 2010

● Vail Education Association president 2010-2019

Cross Country Automotive, customer care representative 2002-2005

● provided customer care for roadside assistance for clients of 75 insurance and warrantee clients including Progressive, Farmers, BMW, Chrysler, Volvo and many more

● fast, efficient, thorough, and courteous

Convergys Corp. (formerly Matrix Marketing, Accustaff) 1995-2000

● supervised 75 inbound customer service representatives serving Cellular One

● supervised professional development by monitoring representatives’ calls and meeting with representatives to provide guidance, took over calls from irate callers

● was fast, efficient, accurate, and courteous at customer care and customer care supervising Education

University of Phoenix 2003-2005

Earned Master’s degree in Education with a 3.84 GPA University of Arizona 1998-2001

Earned BA in English Literature with a minor in vocal performance with a 4.0 GPA, Summa Cum Laude. Member of esteemed Gamma Beta Phi Society for excellence in academics and good character. Member of Golden Key National Honor Society. University of New Hampshire 1990-1993

Worked toward BA in English Literature with a minor in vocal performance.

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