Customer Service Care Representative

Cynthia Riegel riegel.cynthial @gmail.com • 206-***-****

Assistant Manager/Front Office Manager

Results-driven and dedicated management professional with comprehensive experience overseeing administrative matters, such as managing correspondences, administering records, updating calendars, scheduling appointments, and composing documents. Proven success achieving assigned target accompanied by expertise in collaborating with all members of the organization to achieve designated objectives. Leverage communication skills to interact with staff and team members, while maintaining highest level of confidentiality. Talent for supporting senior executives complemented by ability to maintain efficient office operations. Proficient in supervising overall aspects of customer service and support, improving performance metrics, and ensuring maximum customer satisfaction.

Areas of Expertise

Strategic Planning & Execution Compassionate Care Time Management

Documentation & Reporting Performance Optimization Team Collaboration

Record Keeping / Maintenance Attention to Detail & Versatility Effective Communication

PROFESSIONAL EXPERIENCE

Cottage Lake Veterinary Hospital, Woodinville, WA 2013 - Present

Customer Care Representative

Administers office operations and job delegation on daily basis for ensuring smooth flow of operations. Delivers highest level of customer service and patient care as well as assisting doctors in scanning and attaching pertinent medical records. Serves as a liaison between doctors, patients, and specialists to ensure precise transfer of information. Executes remarkable efficiency in maintaining and scheduling appointment book for seven doctors as well as scheduling specialist consults for patients. Manages financials processes along with multiple payment forms, including credit / debit cards, check, and cash transactions. Crafts and reconciles end of day reports and deposits for senior management.

Mentors a small team aimed at facilitating progress and positive changes within the hospital.

Spearhead paper to electronic medical records transition for mitigating errors and maintaining accurate medical records.

Provides quality support to train and educate new staff employees for attaining designated outcomes.

ADDITIONAL EXPERIENCE

Koczarski Family Dentistry, Woodinville, WA March 1993-August 1995

Front Office Lead/Assistant Manager

Amwest Surety Insurance Company, Bothell, WA February 1992-March 1993

Associate Contract Bond Underwriter

Atlantic Mutual Insurance Company, Seattle, WA June 1989-February 1992

Associate Underwriter

Lincoln Savings & Loan, Orange, CA September 1987-May 1989

EDUCATION

Bachelor of Arts, Economics, Dean’s List

International Economics Honor Society, Whittier California

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