Customer Service Representative

Matthew Pease – Customer Service Representative

Matthew Pease Customer Service Specialist

Address: *** ******* **. **********, **

Email Address: *****************@*****.***

Professional Profile

An influential, service oriented and diplomatic customer service specialist with a wealth of transferable and diverse skills encompassing planning, organisation, pipeline management and strategic thinking. With a natural flair for multi-tasking, simultaneously handling multiple service requests from both patrons and colleagues. Operates under considerable pressure by remaining calm and effective, demonstrating insight into strategic issues associated with the seamless operation for customer service teams. With a keen interesting E-commerce, Crypto and Web 3.0, I am a self-starter with a technical mindset. Skills Matrix

Pipeline Management Scheduling Management Coding Transaction Processing Selling

Complaint Handling Training and Development Motivating Teams Time Management Customer Service Consumer Engagement Scheduling Management Best Practice Presentations Change Management Leadership

Communication Critical Thinking Technical Minded Conflict Resolution Career Summary Customer Service/Retail

2018 - 2020 Cautamet Fish Market

• Excellent attention to detail, attentively maintaining a positive, customer centric attitude

• Service with a smile, always ready to meet and greet the patron

• Promoted positive guest relations

• Cash handling responsibilities

2020 – 2021 The Clam Shack

• Deliver outstanding front of house service with a smile

• Owned the Customer Journey, ensuring 100% customer satisfaction

• Managed the customer experience, upholding efficiencies and professionalism across the front of house team.

• Helped to provide a motivating work environment championing a cohesive team mentality and a positive atmosphere with my colleagues.

Key Achievements

• Received an award for ‘best worker’ during my time working retail at The Clam Shack Personal Achievements

2020-Present CODER TRADING

• Researched, planned, and conceived a trading algorithm

• Managed my time, technical resource, and creative output into a successful production pipeline.

• Successfully implemented cryptocurrency algorithm, producing 20% monthly gains. 2020-Present PRODUCTION MANAGER DROP SHIPPING

• Through patient build up and comprehensive research, created a Drop Shipping pipeline

• Developed Zen Pillow in my spare time as a way of increasing my skillset of digital marketing

• Successfully implemented the drop shipping framework and produced over 6 figures in online sales at 17 years old 2021 GOOGLE ADS CERTIFIED DIGITAL MARKETING

• Research, studied, and succeeded in passing official Google Adwords Certification Program

• Applied knowledge in Google Adwords to multiple e-commerce sites Matthew Pease – Customer Service Representative

Education and Qualifications

• University of Arizona, Studying Business/Communications

• Falmouth High School Graduate (Involved in multiple programs such as Best Buddies Club, Student Government, and played #1 on tennis team as a freshman)

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