Verification Specialist Customer Service

SALLY DEALY

*** ******** *****, ****** ******, NC 27526

Ph: 845-***-****

**********@*****.***

Professional Summary

Personable and conscientious manager with 14+ years in customer service and support. Seeking to utilize bilingual skills in order to be of service to individuals searching for quality health care.

Skills

Superior Customer and Personal Service

Strong Bilingual Communication Skills (English & Spanish)

Proficient in Microsoft Office

Ability to Multi-task

Complex Problem Solving

Excellent Time Management

Maintain Clear and Concise Records

Patience and Empathy for Customers

Friendly and Professional Team Player

Experience

Office/Customer Service Manager Sep 2010 Current

Premium Auto Sales Fuquay Varina, NC

Use computers for various applications, such as database management and word processing.

Answer telephones and provide pertinent information to callers.

Develop and manage electronic filing systems to maintain relevant documents.

Operate office equipment (copier and fax machine).

Complete forms in accordance with company procedures.

Schedule and confirm appointments for clients and supervisors.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Compose, type, and distribute meeting notes, routine correspondence, and reports.

Provide services to customers, such as order placement or account information.

Establish work procedures and schedules and keep track of the daily work of clerical staff.

Train and assist staff with computer usage.

Order and dispense supplies.

Program Assistant Jan 2007 Sep 2010

Department Of Public Instruction Raleigh, NC

Edit documents for spelling, grammar, punctuation, and format.

Answer telephones and provide pertinent information to callers.

Perform other clerical duties such as sorting and distributing mail, running errands, or sending faxes.

Maintain a computer filing system to store, retrieve, and update documents.

Compose correspondence and reports.

Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.

Maintain printers and computers.

Maintain electronic calendars and organize travel arrangements for staff and clients.

Moderate web conferencing.

Education

Education

SUNY Sullivan Loch Sheldrake, NY

Minor in Psychology.

Major in Education.

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