Customer Service Business Development
Resume:
Cathy Henson
**** *** **** ****, **** Worth, TX, 76123
*****************@*****.***
Professional Summary
Bringing [Number] years of experience in [Type] environments, as well as [Skill] and [Skill] proficiency.
A great motivator effectively communicates responsibilities and tasks.
Dedicated to following safe working procedures and maintaining good housekeeping standards.
Engaging and personable, with the ability to coach and train employees to increase output.
Dedicated to providing the highest level of customer service and creating a warm and welcoming
environment.
Skills
Retail merchandising experience Cash flow management
Positive and friendly Active listening skills
Knowledgeable in [System] Money handling abilities
Training development aptitude Safety processes and procedures
Strong interpersonal skills Sale expertise
Quick learner Strategic sales knowledge
Natural leader Motivated team player
Customer service
Education
High School Diploma - 2017
Camachiles National High School - Mabalacat, Central Luzon
Work History
Shift Leader - October, 2019 to September, 2021
Panda Express - Fort Worth, TX
© Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the
day.
¢ Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
© Recognized and rewarded outstanding work performance to foster a positive and collaborative customer
service culture.
¢ Worked with internal teams to improve materials handling, production, and shipping operations.
© Worked with internal teams to streamline materials handling, production, and shipping operations.
Shift Leader - October, 2019 to September, 2021
Danda Ewnrace —~ Fart Warth TY
Accomplishments
¢ Supervised
* Business Development: Initiated two key partnerships which resulted in [X%] revenue growth.
© Customer Assistance: Worked with company systems such as Live Support and diligently completed all
assigned tasks, working overtime as needed.
* Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key
accounts.
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