Childcare Provider Customer Service

Ana Marin

Bronx, NY *****• 347-***-**** • **********@*****.***

Professional Summary

Forward-thinking individual equipped with advanced customer service skills in a variety of settings. Results-driven, personable, and professional communicator, detail-oriented with an efficient approach. and proven success at achieving established targets and team goals. Eager to apply experience to a challenging role with room for advancement

Skills

Detailed oriented

Organizational skills

Ability to multi task

Time management skills

Quality customer service skills

Delivery management

Customer relations

Customer expectations management

Work History

Whole Foods Market– New York, NY

Sales Associate

05/2019 to 9/2021

Stocked grocery dairy, frozen and bulk shelves.

Organized and sanitized grocery equipment.

Assisted customers with any questions or concerns they may have.

Prepped morning coffee and breakfast.

Set up floor displays.

Maintained accurate department signage and pricing

Instacart – New York, NY

Personal Shopper/Delivery Driver

11/2017 to 7/2019

Adhered to company policies and specific customer instructions.

Tracked substitutions and informed customers of changes.

Picked items for customer orders with a focus on quality.

Learned, referenced and applied product knowledge information.

Asked open-ended questions to assess customer needs.

Answered customer questions regarding merchandise and pricing.

Recommended alternative items when product was out of stock.

Collaborated with grocery stores to ensure the delivery of efficient, high-quality service.

Managed multiple shopping orders via Instacart app.

Reviewed orders prior to delivery to ensure products meet consumer needs.

Handled and bagged groceries to consumer preference.

Served shoppers in a prompt and courteous manner, provided professional transportation services for medical practitioners.

Wildlife Conservation Society– Bronx, NY

Customer Service Associate

03/2016 to 05/2017

Managed a wide variety of customer service and administrative tasks to resolve customer issues in a timely and professional manner.

Data entry-log and track guest correspondence and interactions via email, phone and/or in-person.

Assisted with directions throughout the various parks, exhibits, attractions, rides, and amenities.

Provided Park schedules and information about special events.

Answered busy multi-line phone system

Maintained clean office environment

Ana’s Daycare –Bronx, NY

Childcare Provider

01/2007 to 08/2014

Supervised and monitored the safety of 15 children.

Prepared and organized mealtimes and snacks.

Changed diapers for both infants and toddlers.

Observed and monitored children’s daily learning and play activities.

Maintained cleanliness in activity areas.

Pinkerton- New York, NY

Security Guard

03/2002 to 01/2007

Patrolled and secured office building.

Screened visitors, vendors, and employees.

Deescalate tense situations through appropriate security measures.

Maintained logs and prepared incident reports.

Inspected facility and grounds and picked up any trash.

New York Healthcare-Bronx, NY

Home Health Aide

3/2000-3/2002

Monitored patient’s condition

Housekeeping

Prepared and served meals

Advised on healthy nutrition

Bathed, dressed, and groomed patients

Ensured daily medication intake

Education

Diploma: General Educational, 1997

References: Promptly furnished upon request.

Additional Information: Fluent in Spanish

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