Andromeda Customer Service

RESUME

Rajshri Machindra Shinde.

Contact No: 989-***-****.

*****.*******.**********@*****.***

To achieve a high degree of Excellence in the job assigned. Aspiring to be a part of Competitive and Challenging environment where in my knowledge and skills can be shared and enriched

Educational Qualification

Qualification

Board/ University

Year

Class

Diploma in HR Management

Wellingkar college

2003

dis Distinction

T.Y. B COM

Mumbai University

2002

Second

H.S.C

Mumbai Board

1999

Pass

S.S.C

Mumbai Board

1997

Second

Work Experience

1. Pepcopp pest control services pvt ltd as an Admin Assistant from Mar-2017 to July-2020.

Prepare Quotation for new Customer.

Handling Sales, Petty Cash, Cash Receipt

Prepare Vouchers & Receipt.

Send Accounts Statement to Customer.

Handling customer query.

1. Saibaba Industrial Corporation worked as an Admin Assistant from Mar-2013 to Oct-2016.

Prepare Bills & Challans

Maintain Stock Record.

Prepare Quotation For New Customer.

Sales, Petty Cash, Cash Receipt Entries in Tally.

Prepare Vouchers & Receipt.

Send Accounts Statement to Customer.

2. Intech Pest Control worked as an Admin Assistant from Nov-2010 to Jan- 2013.

Attending Incoming Calls.

Generate Enquiry & Handling Mails.

Prepare Bill & Contract Form.

Prepare Quotation Send to Customer

Giving Reminders Call for AMC, Customer Renewing Contract.

3. Reliance Andromeda as a Quality Analyst from Mar-2007 to Nov -2010.

Auditing calls for outbound process

Build and maintain good working relationships with Team Members and Management

Auditing the calls & sharing feedback to the Agents.

Ensuring the consistent improvement in Team performance.

Preparing daily & Weekly Quality report.

Sending Monthly/Weekly/Daily Quality Reports, i.e. Daily Reports, Weekly dashboard, Agent

Performance Report, weekly/monthly coverage report.)

4. Andromeda BPO as Customer Service Associate from June-2004 to Mar-2007.

Attending customer s query/ complaints/request calls.

Providing end to end resolution to the customer s Issues.

Co coordinating with Internet teams, billing Back office, Back office network, Field escalation

desk and circle team for providing resolution to customer.

Maintaining the highest level of Quality to ensure customer satisfaction.

Maintaining the highest level of Quality to ensure customer satisfaction.

Taking Escalation and Supervisory calls thereby giving high customer satisfaction results

Sending process suggestion.

5. Birla Sun Life Insurance as an Insurance Adviser from Feb-2003 to Feb 2004

Handling Customer Enquiry.

Giving Information about Policies to Customer.

Personal Information

Address : 102, Surya kiran bld, Behind DIGI 1, Near Vijay

Baug, Murbad road, Kalyan- west, 421301

Date of Birth : 1st Oct 1981

Marital Status : Single.

Nationality : Indian.

Language Known : English, Marathi, Hindi.

I hereby declare that all the details given above are true and correct to the best of my knowledge and belief.

Date: 15/9/2021 (Rajshri M. Shinde)

Place: Kalyan

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