Independent Consultant Operations Officer
Resume:
*B Clyst Road
Chadcombe
Harare
*************@*****.***
TENDAI CHRISTINE GADAGAH
OBJECTIVE
To be the best in what I do despite any challenges
SKILLS & ABILITIES
-Good interpersonal skills
-Proactive, innovative and tactful with an ability to analyze issues without losing focus of the organizational goals
WORK EXPERIENCE
CASSAVA SMARTECH (MAISHA MEDIK)
Position: Independent Consultant
Period: 01 July 2021 to date
Responsibilities and duties
1. Health service provider education on Maisha Medik App.
2. Assisting Health service providers on how to use the Maisha Medik App.
3. Training of Health service providers.
4. Submitting periodic reports to Account Managers.
5. Installation of the Maisha Medik software system at Health facilities.
ASTRO-TECH AFRICA
Position: Sales and Operations Officer
Period: February 2021 to 30 June 2021
Responsibilities and duties
1.Training new and current Sales Team members on company products and services.
2.Identifying the needs of the Sales Team and coming up with plan of action.
3.Prospecting for new customers.
4.Channel mapping.
5.Customer relationship management.
6.Managing and monitoring stock.
7.Handling customer queries.
8.Organising and conducting sales-pitch meetings.
9.Developing and implementing new processes and procedures for effective and efficient team operations.
10.Preparing daily, weekly and monthly reports.
11.Carrying out User Acceptance Testing (UAT).
MOTORSOUNDS AND AUTO-ELECTRICS (PVT) LTD
Position: Sales Receptionist
Period: April 2011 to January 2016
Responsibilities and duties
1.Sourcing clients and making sales to clients.
2.Processing sales transactions and receiving customer orders.
3.Banking and record keeping.
4.Preparing quotations, invoices and stock allocation.
5.File management.
6.Sending faxes and receiving e-mails.
7.Visiting clients for prospecting and follow-ups.
8.Making appointments for the Directors.
KITHRA ENTERPRISES
Position: Sales Consultant
Period: July 2008-March 2011
Responsibilities and duties.
1.Sourcing and processing of documentation for the procurement and dispatch of tender commodities.
2.Sales to clients.
3.Preparing quotations and invoices.
4.Banking and filing.
5.Sending and receiving faxes and e-mails.
6.Making and receiving calls for the Managing Director.
GREATERMANS DEPARTMENTAL STORE
Position: Sales Assistant
Period: June 2005-July 2008
Responsibilities and duties.
1.Cashier using Point of Sale
2.Sanctioning of cheques, credit cards and any other payment tenders
3.Attending to customer queries, complaints and product assistance
4.Unpacking, sorting and price marking of stock
5.House-keeping, Stock-taking and merchandising.
6. Maintaining security in area of responsibility
INDUSTRIAL ATTACHMENT
Organisation: NetOne Cellular Pvt Ltd
Period: 2018 – 2019
Position: Intern
Department: IT; Billing, IN and VAS
Responsible for providing support on IT implementation, maintaining, operating and improving systems that provide continuous availability of business applications, database administration and user training.
Duties and responsibilities:
1. Responding to, resolving and closing tickets for maintenance tasks, change management and routine activities.
2. Provisioning.
3. Maintaining and evolving those standards and baselines in response to changes in the IT landscape, adoption of new products, or to cater for vulnerability management.
4. Following run books for routine daily, weekly, monthly, etc operations activities, and evolving the run books as necessary for continuous improvement or in response to changes in system architecture.
5. Planning and executing changes in accordance with Company Change Management policy and procedures.
6. Database Management.
7. Understanding and complying with all Company policies, processes and procedures, including those for Information Security and Performance Management.
8. Working with vendors as needed to troubleshoot, upgrade or replace systems when required.
9. Ensuring data protection and overall integrity through documented and tested backup strategies and disaster recovery plans.
10. Participating in meetings and performing other duties as assigned by management.
11. Compiled reports on IT developments and activities.
EDUCATION
CATHOLIC UNIVERSITY OF ZIMBABWE
Degree: Bachelors of Business Management and IT-BBMIT (Feb 2016-Dec 2019)
Degree class: 2.1
PROFESSIONAL COURSES
LCCI Group Diploma in Marketing (2009)
Advanced level, Hatfield Girls High School (2003)- 4points
Ordinary level, Kambuzuma High 2 (2001)-9 subjects passed
COMMUNICATION
Ability to communicate well with people at various levels.
LEADERSHIP
Also responsible for training new IC recruits.
REFERENCES
Mrs. R Mandaza
Title: Interface Controller
NetOne Cellular Private Limited
1 Jason Moyo Avenue
Harare
Mobile: +263-***-***-***
Email: *********@******.**.**
Mr. Elias Chitute
Group Risk and Compliance Manager
Fidelity Life Assurance of Zimbabwe
Fidelity House
66 Julius Nyerere, Harare
Tel: +263 024*-******-**
Mobile: +263-***-***-***
Email: ********@************.**.**
Mrs. Lewin Kuudzadombo
Loss and Control Manager
Reserve Bank of Zimbabwe
80 Samora Machel Avenue
Harare
Tel: +263-****-*** 000, +263 867-***-****.
Dr. Marlon Nyakabau
Director
Diabetes in Zimbabwe Trust
Tel: 263-***-***-***
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