Customer Care Research Analyst

PERPETUAL DIAS

Residence: United Arab Emirate

Phone no: +971-**-***-****

Email: ***********@*****.***

DOB: 19th January 1993

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. PROFESSIONAL EXPERIENCE

JULY 2017 –

TILL DATE Dubai Asset Management - Customer Care Coordinator. Teleperformance

Key Responsibilities:

Handling appointments from customers

Calendar management of the service team

Handling inbound calls

Handling customer care emails

Handling the customer queries on chat

Resolving customer complaints

Handling team roster and break management

Coordinating with different departments to ensure smooth workflow

JULY 2017- Collection Officer (RAK BANK)

TILL DATE Teleperformance

Key Responsibilities:

Scheduling appointments for customer to meet collection Managers

● Contacting customer and reminding customer about upcoming due date for outstanding credit card payments. Handling up to 70 – 80 accounts in a day.

● Helping customer with payment related queries.

● Supporting bucket 1 collection. Dealing with accounts with value of up to AED 1,000,000.

MAY 2016 –

NOVEMBER

2016

NOVEMBER

2015-

MAY

2016

JUNE

2014-

OCTOBER

2015

Research Analyst

WHITE CROW RESEARCH, MUMBAI

Key Responsibilities:

● Headhunting for appropriate candidate as per client’s requirement.

● Generating up to 50-60 leads in a day, with complete background check and contact information.

● Helping in-house recruiter with contact detail for candidates on management level.

Collateral Based Solutions – Customer Care Coordinator. RADIUS, MUMBAI.

Key Responsibilities

● Attending calls from customers with regards to their Credit Cards

● Helping them with their concerns and providing solutions

● Aiding to their fraud issues on their card.

● Issuing a new card in case of fraud on the card or if the card as lost or damaged.

● Rating a score of 92% on customer satisfaction.

Customer Care Coordinator. (American Express)

FIS GLOBAL BUSINESS SOLUTIONS

Key Responsibilities:

● Attending calls from customers with regards to their gift Cards: - Handled up to 75 inbound calls a day.

● Helping them with their concerns and providing solutions :

- If the customers had any problem with the activation of the gift we would provide our assistance and with my Net Promoter Score would be above 80%.

● Aiding with their pre-paid reloadable cards in case if they want to close their account or make any changes to their account.

● Issuing new cards in case if the cards were lost or damaged

● Aiding customers to make online transactions with their gift cards. EDUCATION

• HSC from ST. XAVIERS JR COLLEGE.

• SSC from ST. JOHN THE EVANGELIST HIGH SCHOOL.

PERSONAL DETAILS

• Nationality Indian.

• Date of birth 19thJan 1993.

• Marital status Single.

• Religion Christianity.

• Languages known English, Hindi.

VISA DETAILS

• Visa Status: Resident.

• Place of Issue: DUBAI, UAE.

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