Customer Care Service

Ruth tadesse

** ***** ****

Essex, MD *****

Phone: 443-***-****

E-Mail: *************@*****.***

Professional Summary

Friendly and enthusiastic customer service with 7 years of specialization in customer care. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Customer and Personal Service

Judgment and Decision Making

Complex Problem Solving

Active Learning

Learning Strategies

Public Safety and Security

Monitoring

Active Listening

Experience

November 2016 to Current

Sephora Belcamp, MD

DC specialist

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Manage projects or contribute to committee or team work.

Provide services to customers, such as order placement or account information.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Schedule and confirm appointments for clients, customers, or supervisors.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as, correspondence, or other material.

November 2012 to December 2017

Dan food service corp Baltimore, MD

Cashier/ server

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money and audit money drawers.

Assist customers by providing information and resolving their complaints.

Answer customers' questions, and provide information on procedures or policies.

Take orders from patrons for food or beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Education

May 2019 CCBC Essex Baltimore, MD

Nursing

May 2013 Parkville High School Baltimore, MD

High School Diploma General study

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