Customer Service Accounts Assistant

Niyas Ahamed

Head Cashier& Branch supervisor

ADDRESS Dubai

U.A.E

EMAIL ************@*****.***

PHONE 009***********

VISA STATUS visit visa

LINKS www.linkedin.com/in/aniyasahamed

PROFILE History of accurately and efficiently managing monetary transactions, security and customer relationship development. Knowledgeable about improving team sales and customer satisfaction. Experienced money exchange cashier and branch supervising with over 10 years of experience in various financial institution. Excellent reputation for resolving problems and improving customer satisfaction. EMPLOYMENT HISTORY

May 2014 — Aug 2020

Sharjah U.A.E

Head Cashier cum Branch Supervisor at NATIONAL EXCHANGE COMPANY

• Planning & operation handling

• Fast and timely accurate cash handling

• Foreign Currency buying and selling customers and other exchange groups as per market value

• Receive and disburse money as per exchange norms

• Deposit the day’s collection in the revenue account maintained with the nearest bank by next morning

• Maintain a register for bounced cheque and inform the immediate supervisor if the cheque is dishonored

• Prepare and submit monthly reports like summary of collection and deposit, collection bank book, bank reconciliation statement along with bank statement

• Summary of collection made for other exchanges and status of dishonored cheque received from customer

Jul 2009 — Sep 2013

Seremban Malaysia

Branch Supervisor at K.L. REMIT EXCHANGE S/B

• Motivated, trained and disciplined employees to meet performance benchmarks.

• Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.

• Set schedule for tellers and customer service representatives.

• Executed extensive variety of customer transactions according to institutional policy and procedures.

Oct 2008 — Jun 2009

Chennai India

TRAINEE CASHIER at H.D.F.C BANK

• Monitored self-checkout systems and provided assistance or intervention where required.

• Helped customers complete purchases, locate items and join reward programs.

• Maintained secure cash drawers, promptly resolving discrepancies in daily total Sep 2006 — Sep 2008

Dubai

Accounts Assistant at FAST COURIER SERVICE

• Organized data into multiple spreadsheets to streamline data.

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.

• Reviewed figures, postings and documents for correct entry, completeness and accuracy.

• Used accounting software to prepare weekly and monthly financial reports.

• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

EDUCATION Bharathidasan University

B.com (Bachelor of Commerce)

SKILLS Currency exchange

Digital money transfers

Anti-Money Laundering

regulations

Accurate money

handling abilities

Client

relationship and

co ordinations

Customer Data

Confidentiality

Calm and Professional

Under Pressure

Multitasking and

Prioritization

Staff Development

and Training

Motivational

Leadership

COURSES Diploma in Computer Application (DCA) at Shine Computer Education Diploma in Computer Hardware at Aptech Computer Education INTERNSHIPS Attending AML fundamentals and uae's aml laws webinar. At MNR talent and skills development institute UAE

Attending AML CFT & Due diligence attended training session on January 2019 at honor issuer FERG (foreign exchange and remittance group)

LANGUAGES Tamil English Hindi

Malayalam Malay

PERSONAL DETAILS Father name haja najmudeen

Date of Birth 05/06/1983

Passport number M 7540273

Marital status Married

Nationality Indian

REFERENCE Available upon request…

DECLARATION I hereby declare that the above furnished information is true to the best of my knowledge and belief.

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