Industrial Training Customer Care
Resume:
OGUNTADE OLUWAYOMI BENEDICTA
**, ***** ******, **** – Iganmu, Orile, Lagos.
*****-******************@*****.***
Phone: 070********
OBJECTIVE: To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and growth, while I am gaining knowledge and expertise.
PERSONAL INFORMATION
Date of Birth: 3rd April, 1990
Sex: Female
Marital Status: Married
State of Origin: Lagos
Nationality: Nigerian
RELEVANT SKILLS:
Excellent Communication Skills
Creativity and Problem Solving
Good Interpersonal Skills
Inventory Control
Effective Time Management
EDUCATION
AND QUALIFICATION: Moshood Abiola Polytechnic
Higher National Diploma Accounting (HND) 2013-2015
Moshood Abiola Polytechnic
Ordinary National Diploma Accounting (ND) 2008-2010
Bolson College
Senior School Certificate 2001-2007
St. Bernadette Nursery and Primary School 1995-2001
WORK EXPERIENCE:
ELEOS GOLDEN HERITAGE (Industrial Training)
CUSTOMER CARE SERVICE
Answered telephone calls by addressing customer inquiries, solving problems and giving new product information.
Answers product questions with up-to-date knowledge of projects and services.
Escalations of queries to the appropriate units.
Handled record dispositions of every query for management review.
Handled product knowledge based topics amongst team members.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Asked open-ended questions to assess customer needs.
NYSC (Service Year) 2015-2016
Jos North Local Government (Revenue Department)
ACCOUNTS/INVENTORY OFFICER (DB CONNECT) 2016-2021
Maintain the preliminary books of accounts
Prepare payment vouchers, receipts, invoices and account ledgers
Monitoring receivables and payables and perform debtors age analysis
Keeping record of issuance of stocks out of the warehouse so as to ensure accuracy and control
Coordinates the purchasing, inventory and warehousing supervisory functions
Preparing the inventories, maintaining the stock records, using computerized systems for entering the records
Accountable for checking the supply invoices with the purchase orders.
Supervise the offloading process, the subsequent arrangement of merchandise, material, etc., and consignment so that it can be accessed and identified easily
Undertake the function of stock taking and confirm the periodic stock on a regular basis by working closely with the designated staff members
HOBBIES: Traveling, Listening to music and Cooking.
REFEREES: MR. TEMITOPE EKUNDAYO
Head of protocol and Passage Unit,
Tai Solarin University of Education, Ijagun,
Ijebu Ode.
MR. NICHOLAS ODEWOLE
C.E.O. Nichofis Golden Heritage ltd.
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