Granite City General Manager

Andrea K. Lackner

General Manager

SUMMARY:

Energetic, Driven and Passionate General Manager with almost 30 years in the service industry. Providing exceptional guest-service, and creating a positive, friendly atmosphere for guests and staff through leadership.

CORE COMPETENCIES:

-Guest Service – Quality Control – Training & Development – Relationship Building – Sales Building – Purchasing/Ordering - Inventory Control – Process Improvements

ADDRESS

6515 Long Avenue, Shawnee, KS 66216

PHONE

913-***-****

EMAIL

************@*****.***

EXPERIENCE

June 2016 – August 2020

General Manager • Granite City Food & Brewery • Kansas City, KS

-Profit & Loss Responsibilities

-Operations Management

-Team Leadership and Development

-Guest Service

-Building Sales

-Multi-Unit Responsibilities for region assigned by DO i.e. Labor Reporting, P&L Review, etc...

September 2014 – June 2016

FOH Bar/Brewery Manager• Granite City Food & Brewery • Kansas City, KS

-Inventory Control

-Purchasing/Ordering

-Brewery/Bar Training –for MITs, managers & staff

-Building Bar Advocates

February 2012 – September 2014

Bartender, Regional IST, FOH AMP • Granite City Food & Brewery • Kansas City, KS

-Building Advocates

-Conducting training for all FOH staff

-Scheduling follows & Training

-Auditing Training systems in 5 locations

-New Store Open Training

-Managing Floor shifts

ACHIEVEMENTS:

-In-Store Trainer for all FOH Staff – 2012/2013

-Regional IST for 5 Stores – 2013/2014

-FOH Manager of the Quarter - 2015

-FOH Manager of the Year - 2015

-GM of MIT training store – 2016-2020

-New Menu Roll out location – 2017-2019

REFERENCES - Available upon request

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