Customer Service, Good communication and listening skills, Microsoft
Resume:
Starasia Walker
New York, New York *****
************@***.***
Authorized to work in the us for any employer
Work Experience
Child Care Provider
WHEDCO- Bronx, NY
March 2017 to June 2021
Helping children with homework
Supervise transition times
Monitor children’s activities
Assist in planning trips
Encourage a positive environment
Provide nutritional meals for children
Barista
Starbucks-New York, NY
December 2017 to February 2019
Skilled in maintaining a calm demeanor during periods of high customer volume by ensuring consistent and constant customer service.
Highly skilled in anticipating customer needs.
Hands-on experience in preparing and selling coffee drinks.
Handling cash and returns.
Sales Associate
Avenue-Bronx, Ny
December 2016 to September 2017
Welcoming customers in store and answering their enquiries
Teaming up with coworkers to ensure proper customer service
Handling returns of merchandise
Comply with inventory control procedures
Build productive relationships with customers
Actively seek out customers in store
Arrange merchandise on sales floor
Receptionist
Forging Ahead for Community Empowerment & Support New York, NY
March 2015 to November 2015
Handling telephone calls, word processing, filing, photocopying and mail.
Maintain records and files in order to review documents for accurateness.
Perform office tasks and monitor appointments of supervisors and staff.
Scheduling appointments and typing proposals.
Head Cashier
Macy’s Herald Square New York, NY
October 2014 to February 2015
Proactively established and maintained effective working team relationships with all support departments.
Assessed inventory needs, ordered new supplies and restocked shelves according to pre-arranged display designs.
Provided a friendly environment by greeting and acknowledging every customer, ensuring consistently outstanding customer service
Home Health Aide
Premier Home Health Care
September 2013-July 2014
Changed bedding, washed and ironed laundry, provided light house keeping and assisted with personal care.
Prepared and served meals to patients according to prescribed diets.
Assisted patients with personal services such as bathing, dressing and grooming.
Sales Associate-Overnight Recovery
Abercrombie & Fitch New York, NY
July 2012 to May 2013
Maintained professional internal and external relationships with co-workers, supervisors and customers that met company core values.
Provided a friendly environment by greeting and acknowledging every customer, ensuring consistently outstanding customer service.
Styled customers according to their preferences, suggesting clothing and accessories to match their taste.
Cashier
Best Yet Market New York, NY
March 2010-July 2012
Maintained a clean and well-organized environment, ensuring a pleasant experience for customers.
Assessed inventory needs, ordered new supplies and restocked shelves according to pre-arranged display.
Assist with handling voids and refunds.
Administering change for other cashiers throughout the day.
Security Guard
Harlem Children Zone (Booker T. WSH HS) New York, NY
Summer’s only June 2008 to August 2009
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Completed reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, and/or unusual occurrences.
Called police and/or fire departments IN case of an emergency such as fire or presence of unauthorized persons.
Education
New Day Academy high school -Bronx, NY
2008 to 2010
Satellite Academy Secondary high school-l New York, NY
2010 to 2011
High school or equivalent
June 2011
Certifications
Security Guard Certificate-8 Hours
Security Guard Certificate-16 Hours
Skills
70 WPM
Good communication and listening skills
Able to work independently or in a team
Front desk experience
Customer service
Leadership experience
Filing and organizing
Community outreach
Intake
Internet
Meal preparation
Microsoft Outlook
Microsoft Office
Microsoft Word
Able to lift 25lbs+
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