Customer service, teller, cash handling experience
Resume:
Rachel Ayala **** S Harlem Ave ****
Bridgeview, IL 60455
*****************@*****.**
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OBJECTIVE
To obtain a position within a stable environment that has room for growth . I have great customer service skills and can communicate e ectively. I am a fast learner that learns best by working hands on and has the ability to muli-task. I am willing to give anything a try, my e orts will not disappoint if given a chance.
EXPERIENCE
New Lenox Dental Group, New Lenox, IL — Dental Assistant April 2018 - March 2020
I started as the front desk receptionist responsible for all front desk duties, greeting patients, verifying insurance, creating and submitting dental claim forms, confirming patient appointments. I also worked in a back o ce assisting doctors in the operatories. It was a general practice so we had a bit of everything ranging from composite restoration to implant surgery. Cerac trained, I was responsible for scanning patients' mouths after crown prep for a cerec crown.
D.L Hesiley, DDS, PC, Chicago, IL — Dental Assistant November 2015- March 2020
At this o ce I did everything, it was just me and Dr. Heisley. I assisted her in the operatories in all dental procedures. I also set up and broke down operatories. Dr. Heisley also did Patient cleanings, I also assisted her with perio charting and x-rays. I also helped with front o ce duties such as insurance verification, creating and submitting dental claim forms, confirming patient appointments and sending out recall reminders on a monthly basis and making sure all patient forms were updated. I also was in charge of the night and emergency service line. Dr. Sampalis and Associates, Oak Lawn, IL — Dental Assistant
June 2014- November 2015
I worked in the back o ce assisting in dental procedures. I was responsible for greeting patients in the operatory, and took necessary Credentials
-Administrative knowledge
-Dentrix
-Customer Service Skills
-Great Communication skills
-Open and Close Dental o ce.
-Balancing end of day and
preparing bank deposit
-Greet and prepare patient for
treatment
-Create and present a patient
with a treatment plan.
-Dexis
-Knowledge of
ADA Dental codes
-Clinical skills
-Adult/child tooth charting
and notes in Dentrix
-Knowledge of Dental
Insurance Verification
-Create and process dental
claim forms with all
supporting information for
processing.
-Digital and
Conventional-X-rays
-Intraoral Camera
-Operatory set-up and
break-down
-4 handed dentistry
-Vital sign monitoring
-Ordering supplies
-CPR Certified
-OSHA & HIPPA trained
-Instrument Sterilization &
-Infection Control
-Bleaching tray and
temporary crown fabrications
-Alginate impressions,
Model Casting, and model
trimming
-CEREC trained
-Implants
Experience in general
dentistry, orthodontics,
endodontics, crown and prep,
implant surgery
CEREC trained
Knowledge of Dental
terminology
Cash handling
Check scanning knowledge
x-rays. I set up for the procedure, helped the dentist 4 handed dentistry technique with procedures, composites, crown and prep, root canals, dental implants, and knowledge of bracket placement and removal, and changing out ligatures on brackets.
United Credit Union, Chicago, IL, - Teller
March 2008- June 2013
My duties included entering cash and check deposits and cash and check withdrawals, check cashing, coin counting, digital imaging, filing, and answering telephones helping customers with questions concerning their personal accounts.
EDUCATION
Everest College, Bedford Park, IL — Dental Assisting Diploma June 2013-- May 2014
Curie Metropolitan High School, Chicago, IL — Diploma June 2003 graduate
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