Medical Assistant Customer Service

Lacole D. Ball

**** ***** **** #**

Bossier City, LA 71111

Phone#: 318-***-****

************@*****.***

Professional Profile

Medical Assistant with strong EKG training currently seeking an opportunity in a positive atmosphere where I can impact the lives of others. Experienced Certified Nursing Assistant who is dependable; accepts responsibilities; and takes pride in her work.

Customer Service Skills Summary

●Ability to adapt/respond to changing environments

●Strive to engage customers

●Possess willingness to assist others

●Ability to multi-task, prioritize, and manage time effectively

●Strong active listening skills

Education

Medical Assistant Diploma

Virginia College Program Completion: May 2018

Extern Training (completed 200 hours)

Medical Assistant Trainee

Bossier Family Medicine 03/2018 to 05/2018

●Recorded vitals, gathered patient histories, and verified all medications

●Administered Celestone, Rocephin, and Testosterone injections

●Performed EKG’s

●Scheduled patient appointments

●Utilized Electronic Medical Records to input patient information and update patient charts

●Completed medical supply inventory count

●Discharge patients after appointment are completed including scheduling future visit and providing patient summary

Employment History

Certified Medical Assistant 09/2018 to Present

Willis Knighton Health System

●Referrals

●Answer phones/Schedule appointments

●Administer injections/Perform EKG

●Perform Ear Wash

●Gather/Record patient’s vitals, medical history,and medications

●Schedule tests/procedures for patients

●Insurance Authorizations for procedures/medications

Caregiver

Companion Care Services 04/2018 to Present

Assisted Family Services 10/2017 to Present

●Performed food preparation and storage

●Assisted client with bathing, dressing, and grooming

●Accompanied client to doctor’s appointments

●Aided in transferring client to and from bed

Salesfloor / Cashier (pharmacy)

Super Target 06/2014 to 10/2016

●Stocked shelves with newly arrived merchandise

●Operated cash registers and processed payments

●Filed and entered prescriptions into database

Customer Service Representative

Standard Parking 03/2012 to 09/2013

●Answered phones and customer inquiries regarding parking prices

●Accepted money for parking tickets

●Printed daily reports

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