Oak Leaf Rehabilitation Counselor
Resume:
CONTACT
************@*****.***
Oak Leaf, TX 75154
SKILLS
Community relations
Comprehensive vocational assessments
Transition planning
Documentation skills
Resource advocacy
Employment market understanding
Relapse assistance
Medical recordkeeping
Community outreach
Communications
Customer service
Invoice generation
Process improvement
EDUCATION AND TRAINING
05/1998
Bachelor of Arts - Psychology
Gallaudet University
Washington, DC
12/1998
Associate of Arts - Communication Arts
Delgado Community College
New Orleans, LA
05/2014
Master of Science - Vocational Rehabilitation Counseling
Texas Tech University Health Sciences Center
Lubbock, TX
WEBSITES, PORTFOLIOS, PROFILES
www.facebook.com/groups/767***********/ref=share
SUMMARY
Well-qualified case management professional skilled at directing clients through career planning steps and helping to build vocational strengths. Proficient in diverse program services and the current employment market. Well-organized and hardworking planner looking for a challenging position. Dedicated Vocational Rehabilitation Counselor adept at performing comprehensive vocational assessments and maintaining case files. Experienced in helping individuals with Communication and General disabilities.
EXPERIENCE
Vocational Rehabilitation Counselor
Texas Workforce Commission Workforce Solutions Baytown, TX
03/2020 - Current
Helped individuals address disabilities and put together career plans.
Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Connected individuals with relevant community resources and coordinated referrals.
Performed assessments to determine individual limitations and strengths.
Documented and filed patient health reports and charts.
Prepared patients for self-management and decision-making responsibilities.
Collaborated with others to discuss new employment opportunities.
Returned calls within 24 hours to answer customer questions.
Office Manager
Local 100 SEIU (Service Employees International) New Orleans, LA
03/2011 - 08/2020
Reduced financial discrepancies by accurately managing Per capita documentation in Excel Spreadsheet while maintaining case costs and billing processes.
Automated office operations to manage client correspondence, record tracking and data communications.
Communicated with union members to resolve inquiries and address billing questions.
Elevated employee satisfaction ratings by resolving reimbursement issues effectively.
Increased office organization by developing more efficient filing system and customer database protocols.
Vocational Rehabilitation Counselor IV
Texas Workforce Commission Workforce Solutions Houston, TX
09/2011 - 05/2019
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Maintained updated Policy knowledge through online training and self-exploration
Job Coach/Employment Specialist
Access to Meaningful Employment Metairie, LA
08/2011 - 08/2012
Trained and supported newer staff in regard to performance, compliance and procedures.
Tested individuals for job aptitudes, personality traits and drug use.
Taught workshops on building resumes, completing applications and searching for jobs.
Worked with individuals to complete application documents for relevant vocations.
Counseled students in career planning, job placement, and academic goals.
Monitored students academic progress, mental health and sociability through ongoing individual assessments.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
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JUANITA A. WALLER
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