Customer Service Account Executive

La’Mondre Warren

************@*****.*** 317-***-**** McKinney, TX 75072

PROFESSIONAL SUMMARY

Established Account Executive gifted at organizational leadership resolving customer issues. Engaging and personable supervisor who will increase business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.

SKILLS

• Account servicing

• Relationship building and management

• Customer Presentations

• Account oversight

• Training and Development

• Conflict Resolution

• Staff Management

• Computers and Technology – Expert

WORK HISTORY

Account Executive, March 2019 – April 2021

ATT – Fort Wayne, Indiana

• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.

• Conducted informational trainings and briefings to clients on new features and updated products.

• Drove new business development through qualifying leads, building relationships and executing strategic sales. Customer Service Manager, July 2017 – February 2019 Aetna Insurance Company – Fort Wayne, Indiana

• Introduced higher standards for customer service and increased efficiency by streamlining operations.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

• Daily informational instructions to members who are not aware of how to maximize the use of their insurance benefits with their current employer.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Financial Advocate and Manager, 10/2014 to 07/2017 Bethesda Lutheran Communities – Fort Wayne, Indiana

• Performed community outreach and interacted with external clients to solidify financial resources.

• Managed and prioritized multiple projects simultaneously and completed tasks timely and accurately.

• Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.

• Executed financial assurance audits and implemented new control points and metrics to support business changes.

• Analyzed client capital structures and plans to determine financial viability and productivity of intended investments.

• Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.

EDUCATION

High School Diploma: 05/2010

Harding High School - Fort Wayne, IN

Contact this candidate