Staff Sergeant Housing Manager
Resume:
BEVERLEY LOPEZ
Springfield, MA *****
*************@**.***
HIGHLIGHTS OF QUALIFICATIONS
•Varied office experience: receptionist, office clerk, hotel desk clerk, and customer service
•Highly organized, dependable, excellent verbal and written communication skills.
•Over eight years of customer service experience.
•Proficient computer skills: MS Word, MS Excel, MS Outlook, data entry.
•Bilingual: fluent in English and Spanish.
• 45 WPM
EXPERIENCE
Leasing and Occupancy Specialist II
WinnCompanies - Springfield, MA
March 2021 to April 2021
Assist with Annual Recertifications. Conduct move-in interviews for potential residents. Maintained waitlist. Managed Turnover Report. Performed move-in inspections. Used RealPage to run potential resident credit. Did third party verification. Other duties as assigned
Administrative Assistant
WinnCompanies - Springfield, MA
March 2020 to March 2021
Answered multi-line phone. Collected rent payments. Maintained occupancy waitlist. Assisted other office staff with their task. Conducted a
Annual Recertifications. Made up notices for monthly newsletter.
Stavros
Personal Care Assistant (part-time)
Springfield, MA
April 2009- Present
• Provide help to consumer with daily activities
• Assist consumer with making medical appointments and arrange transportation to and from doctor appointments
• Cook and serve dinner to consumer
• Other duties as assigned
Valley Opportunity Council
Administrative Assistant (Housing Program)
Chicopee, MA
January 2015- December 2015
• Accepted housing applications
• Answered multi-line phone
• Determined eligibility per applicant
• Other duties as assigned by housing manager
Allied Community Resources
Lead Customer Service Representative (Bilingual)
East Windsor, CT
March 2009 - October 2014
• Effectively executed inbound/outbound consumer communication
• Answered questions from consumers and Personal Care Assistants
• Provided training to other Customer Service Representatives
• Other duties as assigned by supervisor
OfficeTeam
Springfield, MA – Short-term assignments
Receptionist at Meadowbrook Apartments
January 2008-December 2008
• Answered multi-line telephone.
• Processed tenant complaints and maintenance requests.
• Filed tenant records including HAP and Section 8 information.
• Provided clerical support for leasing agent and property manager.
Customer Service at Stavros
Amherst, MA
• Provided clerical support for the payroll department.
• Answered questions about paychecks, time sheets, and W-4 forms
• Assisted in researching questions and resolving problems.
Air Force Lodging
Guest Service Representative
Westover Reserve Base
Chicopee, MA
January 2007- September 2007
• Greeted and checked-in guest
• Answered a multi-line phone. Taking reservations or assisting existing guest
• Computed bills and took payments
• Other duties as assigned by Front Desk Manager
Hamilton Connection
Springfield, MA- Short term assignment
HR Employment Specialist at C&S Wholesale Grocers
Westfield, MA
March 2006 -December 2006
•Greeted visitors at the Employment Center
• Answered applicant questions and ensured that applications were properly filled out
• Coordinated and assisted in conducting pre-employment drug-testing and physicals.
• Performed other duties as requested by Human Resource Manager or Hiring Manager
Aflac, Inc.
Account Service Specialist I (Bilingual)
Columbus, GA
February 2005- December 2005
• Processed applications, including the denying, and pending of new
policies based on information submitted by applicant.
• Communicated effectively, orally and in writing, in handling the initial
processing and follow-up of new policies or in responding to inquiries
from insured’s and agents.
• Assisted in work assigned to the unit, to include reviewing and approving
new policies and responding to questions from co-workers
• Performed other duties as requested by Supervisor or Lead.
EDUCATION
Springfield Technical Community College, Elementary Education, 2014-2015
Florida Institute of Technology, BA Criminal Justice, 2009-2014
Westover Job Corps, Certificate in Accounting & General Equivalency Diploma - 2002
MILITARY
U.S. Army – Motor Transport Operator
Fort Drum, NY and Korea
2002 – 2005
• Performed daily vehicle maintenance
• Provided motor transport for troops
• Transported cargo as assigned
• Performed other duties as assigned by Staff Sergeant
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