Customer Service Narragansett

SUMMARY

SKILLS

EXPERIENCE

MAISIE ZARDIES

North Stonington, CT 06359 C: 401-***-**** ***************@*****.*** Reliable and accountable Manager with over 19 yrs experience demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Merchandising

Friendly and outgoing

Quality assurance

Reporting familiarity

Multi unit management

Team leadership

Auditing

People development

Loss prevention

Store operations

Excellent customer service skills

Communications

Problem solving strength

Highly motivated

Schedule management

Sound judgment

Policy/program development

Recruiting and Hiring

Supervision and training

09/2000 to Current Retail Store Manager

GH Bass & Co Mashantucket, CT

Carried KPI top performing store in company for 5 years Promoted to higher volume location

Trained and developed 6 managers within district

Over saw district in supervisor absence

Opened new store locations

Assisted in preparation for corporate visits

Oversaw daily functions, including inventory management, display merchandising and purchasing operations.

Improved profitability by executing daily, weekly, and monthly floor plan changes.

Developed team members into supervisors and department managers to promote family-based and performance-oriented culture. Organized and updated schedules to optimize coverage for expected customer demands.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Created weekly schedules for employees.

Directed and supervised staff performance.

Interviewed and hired team members which demonstrated dedication and added value to team.

Established membership loyalty implementing rewards program to drive EDUCATION AND TRAINING

client retention.

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

06/1995 Certificate: Business Management

Ocean State Business Institute Narragansett, RI

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