Store Manager Customer Service

PATRICIA SARSFIELD

**** ******* *** · 214-***-****

*********@*****.***

Retail professional with 20+ years of experience looking to utilize talents in a fast-paced customer centric environment with opportunities to expand and grow. EXPERIENCE

JULY 2014 – PRESENT

REGIONAL TRAINING STORE MANAGER, DOLLAR GENERAL

Responsible to teach, train and coach District Managers, Store Managers and Team Members across the region (approximately 300+ stores). Manage workflow, store processes, and team members while maintaining a clean, profitable and growing store. Oversite of vendor relationships and community involvement. Assist other Dollar General Stores to help them become successful outside of standard protocol.

Key Accomplishments:

• Highest consecutive customer service score in the district since 2014

• Lowest shrink percentage in the district at .02%

• Average of 10% profit growth rate annually

JUNE 2014 – NOVEMBER 2014

STORE MANAGER, DOLLAR GENERAL

Responsible for maintaining store functions such as daily processes, sales, shrink, staffing, inventory management, back-office administration, security, marketing and maintenance all while having fun.

Key Accomplishments:

• Promoted to Regional Training Store Manager in less than 6 months.

• Made a negative profiting store into a clean, properly managed profitable store in less than 6 months

MAY 2011 – JUNE 2014

STORE MANAGER, TUESDAY MORNING

Responsible for all store functions and marketing a variety of indiscriminate inventory items. Key Accomplishments:

• Overturned a non-profitable store into a profitable store.

• Organized the store to promote the sale of inventory. EDUCATION

MAY 1992

HIGHSCHOOL DIPLOMA, WHITE SWAN HIGHSCHOOL, WASHINGTON I graduated with honors with a 3.7 GPA. Active in FFA, FBLA and Honors Society. 2

MAY 1994

EVERETT COMMUNITY COLLEGE, EVERETT, WASHINTON

Studied Telecommunications for 2 years.

SKILLS

• Leadership

• Cash Management

• Customer Relations

• Loyalty

• Reliable

• Goal driven

ACTIVITIES

As a store manager, I was heavily involved with the community by hosting a variety of events such as food drives, cook-offs, donation drives, back-to-school events, holiday events involving local police and fire departments as well as local businesses.

REFERENCES

Available upon request

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