Personal Details:

Irene Nyale

Email:adp2ru@r.postjobfree.com.

Tel:072*******

Objectives:

To contribute my skills in Ailine Industry, along with strong drive for achievement and success,

I look to relay on my skills, to challenge myself more and For more knowledge and experience.

Profile:

Experienced travel consultant with skills and training in Amadeus/Galileo airline reservation system procedures.

Professional background includes sales, front desk management, claims processing, Office Assistant and customer care management.

Bring a passion for travel and business management capabilities essential to promoting travel options from point of consultation to closing.

Maintain excellent research, planning, and follow through skills.

Computer Skills:

Excel: Excellent (Education and Experience)

Word: Excellent (Education and practical experience)

Power point :( Education and practical experience)

Language Skills:

English: Fluent (read write speak)

Swahili: Fluent (Native language

Other Skills:

Ability to work independently.

Excellent personnel and public relations skills.

Attended workshops on aggressive behavior.

Experience in delivering service in demanding consumer environment

I am a flexible, motivated, good team player and I do not stop until I have completed the task at hand.

Furthermore, I am a stress resistant person who is able to remain calm and polite under high pressure

CORE COMPETENCIES

Project Management. 6 Leadership and team building.

Administration 7 Benefits and compensation

Client Services. 8 Full Cycle Recruitment

Labour Relations

Time Management. 9 Performance in valuation

Professional Experience

Date: October: 2011 – June 30th 2020

Employer: Weatherford Services and Rental Limited (Drilling)

Position: Assistant Assistant East Africa Human Resource coordinator /Travel Consultant

Responsibility:

• Arranging work permits and special passes for all foreigner staff

•Booking tickets to all staff for domestic and international

•Managed 34 Direct and 60 indirect staff across head office and 29 site location.

•Identified and resolved employee issues including performance challenges, and benefits plans.

•Action employee interventions and long-term leave/absence.

•Accountability for full -cycle recruitment, strategic consultations and organization development.

•Provide production back up to program staff, including collecting, compiling, assembling, reproducing, and distributing documents/materials for workshops and conferences

•Booking Hotels and charter flights all over the world.

Date: February 2008-0ctober-2011

Employer: Charleston Travel

Position: Reservation Agent

Responsibility

• Make ticket reservations, confirmations, reconfirmations and seat selection for clients on a flight in compliance with the carrier policies, procedures and customer expectations.

•Supervising African Express from check in counters to baggage till ramp to make sure all passengers are boarded.

•Handling lost Luggage and confirming all baggage are traced.

•Develop and managing corporate companies like Unilever, AGRA, ILRI Samsung, KPLC, KPA, and Kengen.

•Utilized Amadeus proprietary reservation system, Internet, and vendor websites to research and report pricing.

•To protect and enhance revenue collection to meet carrier expectations, customer expectations.

•Flexible and patient under pressure; ability to meet challenges in an ever-changing Environment.

•Handle telephone and email enquiries as regards travel information

Date June: 2007-February 2008

Employer: Jet Link Express Limited.

Position Reservation Supervisor.

Job Description

•Supervisory experienced in all aspects of ticketing, check-ins, reservations,

•Knowledgeable and experienced in all phases of the domestic and international travel industry

•Interfacing directly with customers to manage flight close outs, connections, and payment issuance.

•Handle telephone and email enquiries as regards travel information.

•Make ticket reservations, confirmations, reconfirmations and seat selection for clients on a flight

•in compliance with the carrier policies, procedures and customer expectations

Date: April-2004-August-2007.

Employer: Uniglobe Fleet Travel

Position: Travel Consultant

Duties Included;

• Customer care for both Air Zimbabwe and Sudan Airways (This includes from check in to handling baggage meeting and dispatching the flights.

• Meet and Assists facilities.

• Reservation and Ticketing for both domestic and international .

Qualification Diploma Coursers

•Diploma in Tours and Travel.

•Time table and availability.

•Booking files.

•Tourism theory.

•Public relations.

•Fare display Quotation.

•.Airfares and Ticketing.

Qualification Certificates.

• Travel Security Awareness Training.

•Trade Compliance Procedure Manuel Online Training.

•Code of Business Conduct.

•Safe and Secure.

•Environment 101 CBT.

•Global Hse Induction Training.

•Risk Assessment Course.

•Weatherford Global Defensive Driving Course LI3707

•Introduction Bribery & Corruption Training Course.

•Anti-Corruption Training Course.

Interests:

My main interests are Travelling, like reading inspiration books and I like being around people and love to get involved into activities.

References:

1. Herman Munga

Deport Manager Kenya Pipeline Kisumu.

adp2ru@r.postjobfree.com.

Tel:+254*********

Peter Karu.

Director Gears and Allied.

adp2ru@r.postjobfree.com.

Tel:+254-***-***-***

3. Sylvia Ngule

Senior accountant Vipingo Ridge

adp2ru@r.postjobfree.com

Tel:+254-***-***-***.

Contact this candidate