Curriculum Vitae

Apply Position : Office or Admin Manager, Secretary

Expected Salary :

Objective : To be associated with a progressive organization that gives me scope to update my knowledge about of management & technical skills, effective, efficiency and benefiting the company and myself.

Personal Details

Name : Khaing Lay Tun

Sex : Female

Date of birth : 18 July 1977

Marital Status : Single

Nationality : Myanmar

National. Card No : 7/ZaKa Na (Naing) 035698

Passport No : M992307 (Valid Until 27 July 2022)

Contact address : Room No.14, Building in Condo (G) F.M.I. City, Haling Thar Yar,

Yangon, Myanmar

Contact No Phone : +959-*********

WhatsApp : +959-*********

E-mail Address : adp2n7@r.postjobfree.com

Educational Level

1983-1987 : Primary School, Education of Zigon

1989-1993 : Middle School, Education of Zigon

1993-1995 : High school, Education of Zigon

1997-2002 : Bachelor of Arts (Geography), University of Distance Education

Yangon (Rangoon) University, Myanmar

Jobs Experiences

Apr’2019- Up to Date : Finance Manager (UN FAO EU FLEGT Program)

Feb’2019-Mar 2019 : Human Resources Manager as Task Force (Moasia FMGC

Company Limited)

Jun’2017- 31 Dec’ 18 : Administrative Manager (Pact INGO, Yangon, Myanmar)

Mar’ 2016- Dec’2016 : Secretary to FLEGT Interim Task Force (FAO-EU-FLEGT

Program)+ 2 months Coordinator to ITF for Palladium Office Support

May’2014- Feb’ 2016 : Senior Workforce Management Specialist (Business Support- the

whole call center management) Ooredoo Telecom Company Limited,

Yangon, Myanmar

Nov’2012- April’2014 : Secretary to Board of Directors, Mandala Capital Company Limited,

Yangon, Myanmar (HCG building material and Architect design)

Nov’2011-Jun’2012 : General Manager, The Eastern Pacific Ocean Co., Ltd, Yangon,

Myanmar(Export& Import)

2007- 2011 : Office Coordinator Room Division (The Old Town the Palace Hotel Management by the Address Hotel and Emaar Hospitality Group, Dubai, U.A.E.)

2004-2007 : Room/Public Controller (Mediant Jumeirah Hotel) and The Palace

Hotel (The Address Hotel Group Dubai, UAE )

2001-2004 : Secretary to Executive Housekeeper (Sofitel Plaza @ Parkroyal

Hotel, Yangon Myanmar

1999-2001 : Room Division (Order Taker) Hotel Equatorial, Yangon, Myanmar

1996-1998 : Room Division Clerk, Central Floating Hotel, Yangon, Myanmar

Job Descriptions and Term of References (Finance Manager, UN FAO EU FLEGT Program, Nay Pyi Taw in Myanmar)

-Provided necessary administrative and logistic support for the MSG, and Myanmar’s Negotiation Team to enable them to perform their activities related to preparation and negotiation of Myanmar’s VPA;

-Prepared detailed budgets for the Secretariat’s activities and reporting monthly on expenditure;

-Cooperated with communities for grants operation process.

-Prepared monthly cash projection for detail program in terms of the Field Based Authorization (FBA) with FAO

-Prepared Information, Education and Communications (IEC) materials on FLEGT and disseminating it to stakeholders;

-Supported the efficient organization – including preparation of agendas, meeting venues and facilities, participants’ travel arrangements, minute-taking and reporting – of all MSG meetings, including those of thematic groups and sub-committees;

-Supported the efficient organization and facilitation of stakeholder workshops and training on issues relating to VPA preparation and negotiation, collating feedback and reporting decisions on further action to the MSG;

-Finalize draft Terms of Reference for MSG approval for specific technical studies and consultants as set out in the agreed work plan, working with FAO in organizing procurement of consultants, and helping organize workshops related to studies;

-Assist the MSG, to oversee the quality of the work of any contracted service providers (technical studies and advisors) in accordance with their approved terms of reference, receiving preliminary and final products and transmitting these to the MSG for review and consideration;

-Carry out any other assignment as may be deemed necessary by the MSG.

-Follow clear and transparent procedures established for FAO fund administration and reporting, and ensure that fund administration ensures fiduciary responsibility;

- Kept records of all the Secretariat’s financial inflows and outflows;

- Checked that expense claims by the Secretariat and its personnel are allowable in terms of the Field Based Authorization (FBA) with FAO, and submit monthly claims to FAO;

- Established and kept records of a petty cash system;

- In coordination with FAO, arrange procurement of goods and services for direct expenditure by the Secretariat in accordance with prescribed practices and procedures;

- Manage Daily Subsistence Allowance (DSA) cash disbursements for travel by stakeholders who implement MSG work plan activities, in accordance with prescribed procedures;

-Cooperated with the Secretariat Manager and as directed by the Multi-stakeholder Group (MSG), prepare detailed bi-annual, quarterly and monthly budgets for Secretariat operations; and

- Prepare monthly financial reports for submission to the FAOR.

Job Descriptions and Term of References (Administrative Manager, Pact INGO in Yangon, Myanmar)

-Oversee the fleet management of office vehicles, associated repairs and associated contract negotiations, etc.;

-Managed the housing and lease contract process for international staff benefit

-Managed the offices and stores lease contract process

-Managed the inventory systems to be up-to-date

-Manage the Cash Projection by monthly and yearly budget monitoring

-Organized and prepared bi -yearly asset report and other donor asset reports

-Managed the donation process for CSO and related partners

-Oversee the application processes for stay permit, entry visa, travel authorization, renewal process of foreign registration card of all international staff and visitors;

-Organize the compilation of monthly, quarterly report of program implementations and submit to respective line ministries (as MoSWRR and MoHS) in a timely manner;

-Ensure administrative unit at Pact in Myanmar is performing effectively, efficiently, accountably, in a time-bound manner and in compliance with donor and government requirements, and organizational policies and procedures;

-Took joint-lead role with the Sr. AIS Coordinator in updating Pact Myanmar administrative policies;

-Undertaken scheduled trips to field offices to provide close on-ground support to field offices and field admin personnel;

-Supervised the Sr. Admin Officers directly, and other admin staff through line management;

-Coordinate the work plans of all personnel under Administrative Unit, and oversee the timely implementation;

-Worked closely with the Sr. AIS Coordinator and Admin & Finance Director to implement training plans for the Admin Unit for concerned Pact Myanmar staff members, to ensure required administrative management competencies are in place, and improved;

-Upgraded and encourage capacity and capability of admin as and when necessary.

-Coordinated with respective line ministries to obtain requested documentation.

-Monthly project activities report to line ministries.

-Worked closely with Sr. AIS Coordinator to conduct regularly-scheduled meetings with relevant members of the Administrative Unit and program personnel, to ensure that required support is received by the program teams effectively and efficiently In a time bound manner

-Liaise & organize the application process for MoUs, registration and associated renewals through effective collaboration with respective ministries and program departments.

-Build and maintain productive relationships with respective ministries and local authority.

-Liaise with respective government departments as and when necessary, and requested by the Sr. AIS Coordinator Provide necessary assistance to Sr. AIS Coordinator and Admin & Finance Director

-Undertaken procurement selection, interview panel and any other tasks

-Managed the Admin & HR processes, policies and procedures are adhered to by all staff

-Coordinated induction and facilitate induction sessions on Administration, HR, Procurement, IT and logistics

-Cooperated to each other Procurement team, selection team for purchase selection process

-Organized and analyzed the performance management process (probation and annual performance reviews in Admin Unit)

-Supported the office and residence contracts and associated management are completed in a timely manner

-Managed the office premises remain professional and secure.

-Managed the effective integrated logistics support of visa, stay, travel to expats and national staff.

-Managed the new and current Staff are well oriented to understand the policies and procedures.

-Supported to Administrative staffs are managed well through empowered ways.

-Developed and implemented Administrative Unit work plan with more than 90% of the tasks delivered on time.

-Took the responsibility of Administrative policies and procedures are up-to-date and compliant with Pact global policies, donor requirements and best practices.

-Requested official approvals from ministry are obtained in timely manner.

-Organized the regular meetings with personnel from Admin unit and Program personnel are hosted and effective support towards the programs is ensured.

-Program progress reports are submitted on time to line ministry.

-Through scheduled visits, field managers receive suggestions and recommendations for improvement of administrative systems in the field.

Job Descriptions and Term of References (Coordinator @ Secretary to FLEGT, FAO EU FLEGT Program)

Work with the FLEGT focal point in MONREC, FLEGT Advisor and ITF members. Under the overall supervision of the FAO Representative in Myanmar (FAOR), the technical supervision the Regional FLEGT Program Coordinator in the FAO Regional Office for Asia and the Pacific (RAP), and in close collaboration with ITF members, the secretary will be responsible for the following activities.

-Support the Interim Task Force while fulfilling the Ministry of Natural Resources and Environmental Conservation (MONREC 's) role in the Interim Taskforce (ITF) and in setting up a functioning FLEGT Secretariat

-Organize informal pre-ITF meetings to draft the ITF meeting agenda for circulation

-Collect and/or prepare papers, reports and documentation for circulation prior to ITF monthly meetings

-Take minutes of ITF formal and informal meetings and consolidate minutes after collecting feedback and comments from ITF members

-Translating approved documents into English or Myanmar as requested

-Maintaining the ITF members email list and circulate information systematically to all members

-Worked together with ITF team for work plan design, stakeholder mapping and multi stake holder group

-Supported to MONREC focal staff and technical team for MoU process

-Supported ITF and MONREC fulfills their responsibilities framed under the Forest Law Enforcement, Governance and Trade (FLEGT- VPA ) Preparation Phase work plan

-Supported the identification and delivery of FLEGT-related capacity building needs by building on the work of the inception workshop

-Supported to MONREC and the FLEGT Interim Task Force to prepare and provide up-to-date information, regular reports and feedback on FLEGT related activities to all national and international stakeholders

-Assisted to MONREC and ITF in the preparation, organization and follow up of FLEGT meetings, workshops, advocacy and awareness rising trips.

-Prepared the budget and supported the logistic plan

-Supported to MONREC and ITF to develop coherence and linkages between the FLEGT VPA, REDD+ Readiness and other relevant processes in and outside the forestry sector

-Organized and communicated Government, Private Sector and Civil Sociality Organization sectors.

-To support the Stakeholder mapping for build Multi Stakeholder Groups

-Report to Food and Agriculture Organization Myanmar (FAOM) for related DSA, Per Diem, General Expenses and Budget of duration project.

Job Descriptions and Responsibilities (Senior Workforce Management and Planning Specialist, Business Support, Call Center Management Ooredoo Telecom)

-Supported the business improvement of quality control and business analysis for Contact Center 300 over employees as Director, Managers, Team Leaders and Champions (Yangon & Mandalay) Customer Experiences Team(Mass, Dealer, VIP, Outbound and Back Office)

-Managed the Staff (Customer Experiences) recruiting and resignation process

-Monitored contact center metrics and make intraday adjustments to schedules and skills to ensure customer satisfaction and goal attainment

-Monitored call center adherence and report opportunities to management

-Analyzed call center volumes, call patterns, trends, productivity to optimize staffing levels including attrition rates, budgeting and resource allocation.

-Processed operational requests submitted to Workforce Management email

-Processed authorized adherence exceptions

-Maintained adherence and intraday reporting using Workforce Management system

-Gave the service for quickly identify abnormal queue variances, research cause, and escalate for resolution

-Communicated with Contact Center Director any unusual events and what actions were taken to ensure business objectives were met

-Coordinated and update schedules for daily unplanned events i.e. stand up meetings, offline activities and any immediate business needs

-Reviewed adherence and intraday performance metrics with Contact Center Managers

-Worked with Workforce Management Team to document and communicate WFM best practices, KPI and staff performance appraisal for Customer experiences team

-Facilitated Workforce Management training and learning and development training for new hires Manager and supervisors

-Provide monitoring and evaluation findings and recommendations to support performance planning and risk analysis, emergency preparedness, security risk management and risk mitigation activities.

-Liaised with IT, People, learning & development, Finance and Sale & Marketing department for business analysis and support process.

Long term contract forecasting:

-Anticipated the contact evolution with a 1/2 years perspective to bring the CRC (Customer Resource Center)from infancy to fully mature world class contact center

-Provided inputs (data analysis, reporting, budgeting forecast, etc.) to take the most relevant decisions regarding structuring topics: recruitments, facilities management, organization and outsourcing strategy.

-Fully integrated (the role) in the strategy and other main CRC decision to ensure alignment and execution.

Forecasting:

-Built reliable and detailed forecasts capacity tool, monthly historical data, etc. of contact volumes per type. (emails, social media, machine trouble shooting)

-Allocated the contacts in-between in-house and outsourcer.

-Conducted meetings with relevant departments regarding forecast and workload requirements, take strategic decisions to improve overall customer experience.

Scheduling:

-Scheduled internal staff in order to meet quality targets while maximizing resources utilization and within the respect of HR and legal local requirements.

-Provided Team Leaders in due time with productivity and planning adherence of Contact Center Agent.

-Provided Coffee Specialists in due time with their planning and answer all their questions.

-Ensure CRC and staffing models include accurate and updated HR information (vacations, day off, absence, etc.)

Real time monitoring:

-Optimized performance regarding real situation through:

-Fine-tuning of the outsourced volumes.

-Real time adaptations to specific situations and priorities (skills and activities)

Job Description (Secretary to Board of Directors in Madala Capital Company Limited in Yangon, Myanmar)

Provide as the liaison between the Board of Directors, the Authority, and its advisory bodies and the public, ensuring that all matters are handled effectively. Responsibilities include managing the decision-making process, exchange of information, operation and documentation of outcomes in support of Board activities. The position also works proactively with the manager and senior staff to carry out the policies, goals and initiatives of the Board. The Board Secretary serves as the principal contact for the Board of Directors.

-Initial Set up of company foundation, organization and preopening (Company License, contracting for oversea developer, renting the office, furniture, office equipment s and internet, draw the management plan and department organization, advertising, recruiting, interviewing, standard operation procedure, job description, initial trainer of the department and sub section at admin, accounting and sales and marketing

-Provided a service to all members of the board in connection to their roles as directors.

-Supported the board of directors in all aspects of their job

-Managed the correspondence between the Board and other parties including internal coordination with authority staff, reviews responses for quality and completeness before sharing them with the Board.

-Supported Project management skills necessary to plan, coordinated and ensure the proper implementation of all administrative matters related to the functioning of the Board of Directors.

-Worked with the Board of Directors and executive management staff to coordinate the consideration and review of policy issues.

-Supported compilation and management of company files (articles of incorporation, regulations share register, minutes, monthly reports and annual report, etc.)

-Ensures the timely preparation and distribution of materials (e.g., requests, agendas, schedules, notices, resolutions, etc.) for Board and Board Committee meetings, consistent with Board by laws and procedures.

-Organized compilation and periodic update of a meetings folder for board meetings, containing all the necessary documents enabling members of the board to effectively carry out their duty.

-Assisted with the preparation and amendment of organizational regulations, allocation of authority document, corporate governance and risk management guidelines.

-Took the meeting minutes at board meetings and other meetings on the request of the chairman (such as committee meetings, strategy meetings, etc.)

-Created and updated the pending items/open issues list for the board of directors and the executive ma4nagement.

-Reviewed the application for registration of changes and deletions in the commercial register

-Assisted in the design and content of the annual report, particularly in the areas on corporate governance and compliance

-Supported Informing members of the board on any changes in legislation or law, as necessary and helpful for the board’s ability to exercise their duties.

-Assisted in the set up and support of legal management (drafting of contacts, review of contracts, terms and conditions) to the extent required by the board of directors.

-Supported Legal advice and support in areas of corporate law, employment law, contract law and intellectual property, to the extent required by the board of directors.

- Prepared annual reporting to auditors on any current litigation.

Job Description (General Manager of The Eastern Pacific Ocean Company Limited in Myanmar)

-Organized the team and give the instruction about the trading process.

-Recruited New staff recruiting process and internal staff promotion process

-Checked and analyzed about the daily basic report from sub section.

-Gave the training the foreign trade banking process and how to treat the customer and catching point of customer needs.

-Liaised with the customer on facing and dealing by telephone.

-Checked the analysis report for sale segmenting.

-Liaised with the media for PR process and advertising the product items.

-Inquired about the earning money price and transfer to company bank account.

-Applied the permit, license, letter of credit and bill of Lading

-Handled the clearance of goods in arrival at sea port.

-Managed the all documentations

-Managed t the petty cash and general expenses.

-Assisted and reported about the all processing to Managing Director.

-Followed up the monthly office expenses and cost control.

Job Description (Room Coordinator and Secretary in Equatorial, Sofitel, Parkroyal in Myanmar and Mediant Jumeirah and The Palace Hotel (The Address hotel group ) in Dubai, UAE

-To prepare to work on various shifts on basic as per the direction given by the executive Housekeeper or Room Division Manager.

-To record and control pay roll related matters for the department.

-To liaise with the purchasing department in ordering of linen, uniforms and various other supplies raise purchase request in according and follow up the purchasing process.

-To assists the linen uniform Team Leader in conduction of inventories and maintaining various record.

-To liaise with training department, maintain all training records related to the room division department.

-To liaise with the Team Leader and prepare the monthly duty roster.

-To liaise with the florist in distribution end of the month flower cost to other departments.

-To liaise with the pest control and landscape company.

-To liaise with uniform supplies to speed up the orders.

-Reviewed about the yearly contract for the liaise customer.

-Need to be checked various invoice before submitting Executive Housekeeper or Room Division Manager.

-Managed lost & found items.

-Managed the internal and external chances.

-Followed up the chances and approach to the guest engagement.

-Controlled the all the master keys and related by Security department.

-Controlled the cost for Office Stationary, Flower, Guest and Cleaning supply.

-Prepared for the monthly inventory report and departmental Profit & Lost statement.

-Ratified and consulted with the Finance department for monthly consumption, fixed asset, current asset and capital expenditure report.

-Prepared for the bi-weekly report for room division.

-Aware company procedure, Job Descriptions and Standard Operation Procedure.

-Maintained the all the staff personal files and documents.

-Investigated about the staff behavior and cleanliness productivity report.

-Maintained and recorded the staff performance appraisal by quarterly and yearly.

-Assisted to Ex Housekeeper or Room division manager and prepare for the weekly meeting minutes.

-Submitted the departmental bi weekly report to Hotel GM via Head Office.

-Prepared the explanation report by monthly to Hotel GM via Head Office.

-Liaised with other department and between management and staff

-Checked the staff public holiday and annual leave balance and submit to HR department

-Checked the daily attendance sheet and staff swipe in or out punctual time

-Checked the incoming E mail and forward to concern section and follow up

-Received the maintenance order and sent the work order to Engineering Department.

-Liaised with Front Office and Floor Supervisor about arrival, check in, check out, Missing Items, Baby cost, Extra bed and physical check.

-Prepared for the room discrepancy report

-Received the maintenance order and send the work order to Engineering Department.

-Followed up the preventive maintenance and defect report.

-Prepared for the room reconciliation report

Professional Qualification

Secretary (or)Junior Management Course (1 June 1999- 20 Sept 1999)

Administrative and Financial Management Course (July 2000- Nov 2000)

Public Relation Course ICM (April’2014-Oct’2014)

COPC, High Performance Management Techniques (Telecom) Course (August 2015)

Computer Microsoft Office (Ms word, Excel, Power point, Outlook express, Access)

FMC (Financial Management Control System)

Interface (Human Resources System)

Fidelio version 7.2 (Room Division System)

Opera version 7.2 (Room Division System)

Teleopti version 6.9 (Workforce Management System)

Interpersonal Skill and Management

Room Division Management Training -Ministry of Hotel and Tourism (The Address Management and Emaar Hospitality in Dubai, UAE)

Quality Control (1 Nov 2008 – 27 Dec 2008)

-Follow up the guest satisfaction and opinion cards

- Follow up the guest preferences cards

- Follow up the chances (Extra and Internal guests)

- Maintain and follow up the Gallup Score

- Aware the monthly Gallup Impact Plan and Presentation

Room Division (28 Jan 2009- 21 March 2009)

- Public Area

- Room

- Office

- Florist

- Linen Room

- Laundry

Front Office (29 March 2009 – 22 May 2009)

- Front Desk

- Business Center

- Guest Relation Desk

- Reservation

- Operator

Sale & Marketing (Business Development) 1 Oct 2010 – 2 Dec 2010

- Tele marketing (Event and Restaurant booking)

- Sale Executive (Find out new business as market and follow up previous

Business partner)

Other qualification

- Sequences of the financial departmental process by systematically

- General ledger entry

- Inventory control of the opening, closing and balance stock

- Reconcile of the holding asset items

- Follow up the department budget guide line and income and outcome statement

- Reconciliation of the Profit and loss statement

- Handling of the crisis control

- Safety and keeping of the confidential document.

- Dealing with the all concern section and suppliers for the payment.

- Dealing with the bank sector for the company account.

Cross Training

Guest Service Executive (Front Office) (May 16, 2005 – Sep 21, 2005) MadiantJ umeirah Hotel, Dubai, U.A.E.

Guest Service Executive (F&B/All Day Dining) (Aug 1, 2006- Oct 5, 2006) Jumeirah Beach Hotel, Dubai, U.A.E

Financial Management for Hotel Operation (Finance Dept) (March 2007- Dec 2007) Sofitel,The Palace The Old Town Hotel, Dubai, U.A.E.

Room Dining Coordinator (F&B/All Day Dining) (Mar –Sept 2010) Emaar, The Palace the Old Town Hotel, Dubai, U.A.E.

Outstanding Success

Employee of the month (Room Division) in 2004, Grand Plaza Parkroyal Hotel, Yangon Myanmar.

Employee of the month (Room Division) in 2007, Mediant Jumeirah Hotel, Dubai,U.A.E.

Reference Persons

Ben Manser @ Benny (Senior Communications Coordinator) adp2n7@r.postjobfree.com Pact INGO Yangon, Myanmar

Ph:+959-*********

Swe Thet Htaar (HR Coordinator), adp2n7@r.postjobfree.com Pact INGO Yangon, Myanmar

Ph:+959-*********

Ye Ghaung (Managing Director), KNTY Company Limited, Yangon, Myanmar

Ph: +959-*********, adp2n7@r.postjobfree.com

Contact this candidate