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Customer Service Administrative Assistant

Rancho Palos Verdes, CA
January 26, 2022

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Sylvia Flores

San Pedro, CA


Authorized to work in the US for any employer

Work Experience

Department Manager

Vons - Los Angeles, CA

November 2017 to March 2021

Ran a department for a major grocery chain. My responsibilities were to manage a department with 5 employees under my supervision. I ordered supplies and ingredients, conducted inventories, managed money, provided excellent superior customer service. Managed schedules, emails, meetings, and appointments Medical Support Assistant


February 2016 to June 2016

Manage patients appointments and charts, manage and book referral appointments, answer calls, check patients in for appointments.


Associate's degree in Nursing

Los Angeles Harbor College - Wilmington, CA

June 2018 to Present


• Cash Handling

• Retail Sales

• Time Management

• Retail Management

• Medication Administration

• Management

• Management

• Management

• Management

• Customer service

• Medical scheduling


Scheduling — Proficient

March 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer service — Highly Proficient

March 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Administrative assistant/receptionist — Proficient March 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service fit — Expert

March 2021

Measures the traits that are important for success for customer service roles Full results: Expert

Dental receptionist skills — Highly Proficient

March 2021

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Verbal communication — Highly Proficient

March 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Work style: Reliability — Highly Proficient

March 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Cashier skills — Expert

March 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert

Customer focus & orientation — Expert

March 2021

Responding to customer situations with sensitivity Full results: Expert

Call center customer service — Highly Proficient

March 2021

Applying customer service skills in a call center setting. Full results: Highly Proficient

Composing & sorting email with Microsoft Outlook (PC) — Expert March 2021

Effectively composing and organizing email messages in Microsoft Outlook. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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