Production Engineer Network Technician
Resume:
CURRICULUM VITAE OF HS MAMBALO
PERSONAL HISTORY
Full Names
Harold Sephiwe Mambalo
Residential Area
House 25, Johannesburg, Newlands, 2092
Nationality
South Africa
Identity Number
Languages
English, Xhosa, Tswana, Afrikaans (basic)
Salary Required
As offered/Negotiable
Contact Numbers
Alt Numbers (Patience Mambalo)
Criminal Record
Email Address
None
adp1gf@r.postjobfree.com
EDUCATION & TRAINING
Last School Attended:
Boithapo High School
Highest Standard Passed:
Grade 12 Senior Certificate
Year Completed:
2004
Subjects:
Tswana: First Language
Afrikaans: Second Language
English: Second Language
Mathematics
Biology
Geography
TERTIARY EDUCATION
Description
Institution
Year(s)
Data Science Certificate
I-Student Academy
September 2020
End User Computing: Train The Trainer
Microsoft Office 2013 package
Microsoft Certified Professional
Net Campus
March 2017
Certified Facilitator Training: ICT Education
CTI College
January 2016
NC: IT Systems Support
Bytes People Solution
April 2013
Cisco IT Technician International Certification
Dell / Sci-Bono ICT Academy / Cisco Networking Academy
November 2012
Networking (N+)
Havatech IT Skills Training
May 2011
Computer Engineering (A+)
Havatech IT Skills Training
March 2011
Certificate: I’m Legend Contact Centre
Direct Channel Academy
February 2009
National Diploma
Vaal University of Technology
November 2006-08 (Incomplete)
Certificate: ICT Boot Camp
Vaal University of Technology
June 2006
CAREER HISTORY
Employer
Department of Arts, Culture, Sports and Recreation (Mafikeng)
Type of Business
Library and Archives
Last Position Held
Libraries Systems Administrator
Salary
Contract Paid
Period of Employment
13 March 2017 – 31 March 2020
Reason for Leaving
Contract based
Job Description
Provide advice to library staff on the use of ICT
Conduct ICT training for public library staff
Ensure that ICT hardware, software and network connectivity is maintained to sub-district local municipality libraries.
Provide support to Librarians/Assistants on the usage of ICT services
Evaluate and report on the operating efficiency of computer systems and communications systems.
Undertake the development or maintenance of computer systems
Provide IT and SLIMS powered by Brocode support
Investigate and report on the application of information technology
Report physical issues and make hardware / device orders to vendors/distributors.
Maintain up to date antivirus levels on all machines across
Work on Active Directory and control IT user accounts
Provide maintenance support and break fix solutions
System upgrades at workstations
Add users to the network or shared printer
Provide walk in centre support including computer setup, hardware repairs / replace, printing, asset management, and local software support.
CAREER HISTORY
Employer
EOH (Bankserv Africa - Pretoria)
Type of Business
Financial Solutions and ICT Managed Solutions
Last Position Held
Shift IT Operator
Period of Employment
May 2015 to December 2016
Reason for Leaving
Contract based
Job Description
Checked the batch log to see which jobs had been received
Received and understood all client requests
Checked all input files and formatted input files
Processed requests as per requirements
Responsible for problem solving, escalation and query assignments
Conducted troubleshooting as problems occurred with hardware and software
Quality assurance of output files as per client requirement
Liaised with clients regarding various requests
Maintained batch documentation including manuals and diagrams
Created new procedures for special batch jobs and making sure that the job is executed
CAREER HISTORY
Employer
Media24/MultiChoice under Bytes Systems Integration (JHB)
Type of Business
Media
Last Position Held
Telecoms and Network Technician / Service Desk Analyst and First Line Support
Period of Employment
April 2013 to April 2015
Reason for Leaving
I secured lucrative employment at Emid and subsequently resigned.
Job Description
Service Desk Analyst / First Line Support:
Provided first line support or call logging to Supersport, Mnet and MultiChoice users
Assisted users with software and network issues via telephone, e-mail and remote support
Ensured all support calls and service requests were logged and administered using HPSM and worked towards agreed SLA’s
Ensured that support calls were escalated to the appropriate Transmission Engineer / Production Engineer, using the agreed escalation procedures for software issues like Adome, Viz-Precut, Synergy, Volicon and Ardome
Conducted site visits as required
Assisted with administration of staff joining, leaving or moving within the organisation in relation to the creation of user accounts, password creation, e-mail accounts and security access
Network / Telecoms Technician:
Set up and managed network devices i.e. routers, switches, ping to check if devices are reachable in the network
Configured devices on LAN
Configure voicemail on Exchange Server Manager and troubleshooting of VoIP (Avaya phone), analog and digital phones
Attended to calls assigned to him and escalated unresolved ones to his team / Network Engineer
CAREER HISTORY
Employer
Naked IT
Type of Business
IT Company
Last Position Held
IT Technician and Customer Service
Period of Employment
February 2011 to March 2013
Reason for Leaving
Accepted an offer from Bytes and subsequently resigned.
Job Description
Repaired computer hardware and software
Responsible for troubleshooting of basic network and customer service
REFERENCE 1
Employer
Department of Arts, Culture, Sports and Recreation
Referee
Lesego Mogwase
Referee’s Position
Principal Network Controller
Reasons for leaving
Contract based
Contact numbers
Employer
Media 24
Referee
Zaheed Murray
Referee’s Position
Senior Network Controller
Reasons for leaving
Lucrative employment at Emid and subsequently resigned
Contact numbers
Employer
Naked IT
Referee
Adeel
Referee’s Position
Production Manager/ Owner
Reasons for leaving
Accepted an offer from Bytes
Contact numbers
Thank you for taking the time to peruse my CV. I am available for an interview at a suitable time.
HOUSE NO: 25
JOHANNESBURG
NEWLANDS
2092
CONTACT: 078-****-***
CURRICULUM VITAE
OF
HS MAMBALO
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