Ashley Miles

Lancaster, CA ***** • 661-***-**** • adp0sk@r.postjobfree.com

Professional Summary

Sales-oriented travel expert with excellent administrative skills and experience working for

well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide

exceptional service and quality obtained from years of hands-on experience in corporate travel

industry.

Skills

Itineraries

Overseas tours

Hotel accommodations

Travel insurance

Company guidelines and procedures

Travel research

Work History

Cruise Vacation Planner, 02/2018 to Current

Princess Cruises – Valencia, CA

Maintained operational proficiency in coordinating both international and domestic travel

accommodations for customers, arranging for airfare as well as hotel and rental car

reservations.

Responded to clients' questions, issues, and complaints and found appropriate solutions when

needed.

Asked open-ended questions to better ascertain client needs and determine best international

travel offerings.

Developed loyal clientele base due to excellent listening and research skills and keen

understanding of travel budgets.

Key Holder Leader, 01/2015 to 12/2016

Sunglass Hut – Palmdale, CA

Oversaw employee performance, corrected problems and increased efficiency to maintain

productivity targets.

Trained team members in successful strategies to meet operational and sales targets.

Monitored security areas during busy periods.

Designed and built over 20 displays per month to generate customer interest in store

merchandise.

Strengthened merchandising and promotional strategies to drive customer engagement and

boost sales.

Counted out cash drawers and balanced totals.

Submitted reports to senior management to aid in business decision-making and planning.

Directed customers to correct store locations.

Accepted and processed customer returns.

Opened inventory boxes and restocked shelves.

Trained and mentored new employees.

Improved customer service by projecting friendly and knowledgeable attitude.

Completed store opening and closing procedures.

Opened and closed store 5 days per week by counting registers, making deposits and storing

and filing all daily paperwork.

Billing Supervisor, 08/2010 to 01/2015

Time Warner Cable – San Antonio, TX

Analyzed and solved multi-faceted problems that effected executive leaders and business

initiatives.

Established and updated work schedules to account for changing staff levels and expected

workloads.

Recruited, hired, trained and supervised staff of 15 and implemented mentoring

program that offered positive employee engagement.

Delegated tasks to administrative support staff to organize and improve office efficiency.

Resolved issues through active listening and open-ended questioning, escalating major

problems to Billing Representatives.

Retail Consultant, 10/2004 to 08/2010

Sprint – Selma, TX

Approached browsing customers to initiate conversations to determine buying preferences.

Coordinated restocking of sales floor with current merchandise and accurate signage for

current promotions.

Used POS system to process sales, returns, online orders and gift card activations.

Answered questions about store policies and addressed customer concerns.

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Worked closely with shift manager to solve problems and handle customer concerns.

Circulated assigned areas of sales floor to identify customer service opportunities and

coordinate display maintenance.

Education

High School Diploma: 05/2003

Dominguez High School - Compton, CA

No Degree: Criminal Justice

ITT Technical Institute - Torrance, CA

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