JAZMIN

WATKINS

**** ****** **** *** *** Columbia SC 29203 912-***-**** adp0rz@r.postjobfree.com

Skills Summary

Experienced customer warehouse worker seeks full time employment in career field. Possess the ability to build productive relationships with co-workers and clients. Responsible and dependable individual with experience working in fast paced environment.

Education

Dates of Attendance : 8/1/2015 To 01/15/2016

Upper Iowa University Fort Riley, KS

Dates of Attendance: 8/20/2016 to Current

Claflin University Orangeburg. SC

Academic Education

Dates of Attendance : August 1996- June 2000

Duluth High School

Duluth, GA

GPA 3.6/4.0

Graduated Sum Cum Laude

Experience

Medical Services of America (MSA)

October 2018- August 2019

Customer Service Agent

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.

• Investigate customer problems and provide speedy resolutions.

• Make outbound calls to customers as part of messages left on voice mails from the day prior.

• Maintained a positive and helpful attitude.

• Efficiently handled multiple calls and computer applications.

• Trained 2 new employees on how to use the system

• Processed customer payments when needed.

• Placed customer orders. Ensured they were shipped in a timely manner.

Liberty National

October 2016-February 2017

Columbia, South Carolina

Insurance Agent

• Attend meetings, seminars and programs to learn about new products and services

• Calculate premiums and establish payment method

• Ensure that policy requirements are fulfilled

• Call policyholders to deliver and explain policy

• Receive calls from policyholders who need to process a claim

• Monitor insurance claims to ensure they are settled equitably for both the client and the insurer

• Seek out new clients and develop clientele by networking

Boost Mobile

June 2016-October 2016

Columbia, South Carolina

Sales Clerk/ Customer Service

• Greet each customer when they walk into store

• Answered questions about phones and service plans

• Collect payments from customers who want to pay their bill

• Set up phone plan/reconnect service if needed

AF Florence

March 2015- January 2016 Date

Manhattan, Kansas

Assembler

• Prepares work to be accomplished by studying assembly instructions, blueprint specifications and parts list

• Positions parts and subassemblies by using templates or reading measurements

• Assembles components by examining connections for correct fit; fastening parts and subassemblies

• Verifies specifications by measuring completed component

• Resolves assembly problems by altering dimensions to meet specifications

• Maintained safe and clean working environment by complying with procedures, rules and regulations

• Conserves resources by using equipment and supplies as needed to accomplish job results

US Army

February 2002- October 2014

Food Service Specialist

• Develops, coordinates, implements, advises and evaluates food service programs

• Monitors request for food items and equipment

• Develops and analyzes troop menus and coordinates menu

• Evaluates operation of garrison and field kitchens, field bakeries, food service training facilities and maintenance of equipment

• Prepares reports, studies and briefings on food service operations

• Provides assistance to food service officers and NCOs.

• Maintained field equipment

• Transport field equipment for maintenance and cleaning.

AT&T/ NCR

August 2000- January 2002

Norcross, GA

Customer Service Representative

• High activity of inbound calls

• Obtain and verify potential customer information provided on an online application.

• Determine eligibility by comparing customer information.

• Answer basic company and product related questions.

• Offer assistance and identify customer’s goals and objectives.

• Maintain call center database.

• Accept inbound overflow contacts

• Troubleshooting over the phone with customers when needed.

Professional Education

Dates of Attendance : 8/1/2015 To 01/15/2016

Upper Iowa University Fort Riley, KS

Dates of Attendance: 8/20/2016 to Current

Claflin University Orangeburg. SC

Academic Education

Dates of Attendance : August 1996- June 2000

Duluth High School

Duluth, GA

GPA 3.6/4.0

Graduated Sum Cum Laude

Qualifications:

• Excellent verbal communication and phone skills

• Quickly build rapport over the phone

• Multitask in a fast-paced environment

• Team Player oriented

• Ability to work any schedule

• Excellent time management

• Ability to lift 25 lbs or more.•

References

References are available on requests

Contact this candidate