CURRICULUM VITAE OF SIBONELO NKOSINATHI DLAMINI
PERSONAL DETAILS
SURNAME Cibane
FIRST NAME Nolwazi Pretty
PREFERRED NAME Nolwazi
RSA ID NUMBER 940-***-**** 08 2
CONTACT DETAILS +27-78-175-**** / (27-74-344-**** PHYSICAL ADDRESS 285 Westrich Drive, Newlands West, Durban, 4037
EMAIL ADDRESS adp0rg@r.postjobfree.com
LANGUAGE PROFICIENCY SPEAK READ WRITE
ENGLISH FLUENT EXCELLENT EXCELLENT
ISIZULU FLUENT EXCELLENT EXCELLENT
ISIXHOSA FAIR FAIR FAIR
COMPUTER PROFICIENCY Microsoft office, Internet literate, Social media marketing – Facebook DRIVER’S LICENSE Learners License – license pending ACADAMIC QUALIFICATIONS, TRAINING AND COURSES OBTAINED 02 / 02 / 2017 Call Centre Training / Sales
10 / 06 / 2014 Care giver
To-Date National Diploma: Public Relations
01 / 12 / 2012 Grade 12 (Matric) Certificate
KEY TECHNICAL SKILLS & COMPETENCIES
In-depth knowledge of importance of being customer oriented Good planning, coordination, organisational skills Good innovative thinking, negotiation and networking skills Excellent leadership, judgment and conflict resolving Willingness to learn & ability to grasp quickly
Excellent communication skills, attention to detail Able to work within a team of multi-disciplined and cultural individuals Good time management and self-disciplined
Friendly and warm disposition
Good Health
WORK EXPERIENCE
Currently employed by: Ignition Group
June 2019 – To-Date
Sales Agent
DUTIES
Responsible for capturing customers information,upselling to better service and practicing different cultures and values The Key Performance Areas include
• Administration
• Sales
Reference
• Pinkie Cili – Team Manager +27-61-451-****
Previous Employment
CCI Contact Centre June 2017 to May 2019
• Customer service agent
DUTIES
Was helping UK customers with Technical issues and basic quires regarding their service and Bill enquiries The Key Performance Areas include
• Engaging with every agent that needed assistance
• Helping Customers get a better deal /internet package and TV package
• Monitoring customers monthly payment
• Promoting good customer relation and a bit of Marketing Reference
• Thabisile Xaba – Manager +27-73-004-****
Previous Employment
Hirt & Cuter : January 2016 – Dec 2016 (contract)
• Junior Clerk
Duties
To ensure the delivery of friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests. To ensure service is up to standard and ensuring that the work is delivered on time (follow up). The Key Performance Areas include
• Tuck Shop supervision & petty cash recording
• Handling requisition form(s) for any project on property
• Customer service – Liaising with customers via Email, telephone to meet their needs at all times
• Handling feedback forms and reporting to Owners
Reference
• Mellisa Dunn +27-67-891-****