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Customer Service Contact Details

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
January 24, 2022

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Resume:

CURRICULUM VITAE OF SIBONELO NKOSINATHI DLAMINI

PERSONAL DETAILS

SURNAME Cibane

FIRST NAME Nolwazi Pretty

PREFERRED NAME Nolwazi

RSA ID NUMBER 940-***-**** 08 2

CONTACT DETAILS +27-78-175-**** / (27-74-344-**** PHYSICAL ADDRESS 285 Westrich Drive, Newlands West, Durban, 4037

EMAIL ADDRESS adp0rg@r.postjobfree.com

LANGUAGE PROFICIENCY SPEAK READ WRITE

ENGLISH FLUENT EXCELLENT EXCELLENT

ISIZULU FLUENT EXCELLENT EXCELLENT

ISIXHOSA FAIR FAIR FAIR

COMPUTER PROFICIENCY Microsoft office, Internet literate, Social media marketing – Facebook DRIVER’S LICENSE Learners License – license pending ACADAMIC QUALIFICATIONS, TRAINING AND COURSES OBTAINED 02 / 02 / 2017 Call Centre Training / Sales

10 / 06 / 2014 Care giver

To-Date National Diploma: Public Relations

01 / 12 / 2012 Grade 12 (Matric) Certificate

KEY TECHNICAL SKILLS & COMPETENCIES

In-depth knowledge of importance of being customer oriented Good planning, coordination, organisational skills Good innovative thinking, negotiation and networking skills Excellent leadership, judgment and conflict resolving Willingness to learn & ability to grasp quickly

Excellent communication skills, attention to detail Able to work within a team of multi-disciplined and cultural individuals Good time management and self-disciplined

Friendly and warm disposition

Good Health

WORK EXPERIENCE

Currently employed by: Ignition Group

June 2019 – To-Date

Sales Agent

DUTIES

Responsible for capturing customers information,upselling to better service and practicing different cultures and values The Key Performance Areas include

• Administration

• Sales

Reference

• Pinkie Cili – Team Manager +27-61-451-****

Previous Employment

CCI Contact Centre June 2017 to May 2019

• Customer service agent

DUTIES

Was helping UK customers with Technical issues and basic quires regarding their service and Bill enquiries The Key Performance Areas include

• Engaging with every agent that needed assistance

• Helping Customers get a better deal /internet package and TV package

• Monitoring customers monthly payment

• Promoting good customer relation and a bit of Marketing Reference

• Thabisile Xaba – Manager +27-73-004-****

Previous Employment

Hirt & Cuter : January 2016 – Dec 2016 (contract)

• Junior Clerk

Duties

To ensure the delivery of friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests. To ensure service is up to standard and ensuring that the work is delivered on time (follow up). The Key Performance Areas include

• Tuck Shop supervision & petty cash recording

• Handling requisition form(s) for any project on property

• Customer service – Liaising with customers via Email, telephone to meet their needs at all times

• Handling feedback forms and reporting to Owners

Reference

• Mellisa Dunn +27-67-891-****



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