Dellneta (Woods) Long, STNA, MA

**** ******* *****, ******** **** 43231

(m) 614-***-**** (e) adp0r9@r.postjobfree.com

SKILL SUMMARY

Dedicated, reliable and client/patient focused healthcare professional. 7 years of STNA experience; 2 years of home healthcare and hospice experience. 10 years of customer service experience. Able to quickly learn new concepts and skills. Comfortable working with diverse groups. Experienced with a hoyer lift, and sit two-stand. Backed by a solid work history, reputation as a team player and passion for helping others. Current on all immunizations (flu shot, TB and Hep B).

EDUCATION/CERTIFICATIONS/LICENSURE

Harrison College, Grove City, OH (2017)

Medical Assisting Diploma (2017)

Associate of Applied Science Degree, Medical Assisting (2017) Fortis College, New Albany, OH (2011)

Medical Assisting Diploma

Allia Healthcare, Columbus, OH (2010)

STNA Certificate (2010)

Aetna

Senior service Advocate

05/22/2018- 10/08/2021

Ohio State Nurse Aide Registry

#401********* (certified through 8/13/17)

First-Aid/CPR certification

(Certified through 03 2019)

WORK EXPERIENCE

AETNA

SENIOR SERVICE ADVOCATE (05/22/2018 TO 2021)

STRONG WRITTEN AND VERBAL COMMUNICATION SKILLS

● ABILITY TO COMMUNICATE CALMLY AND DIPLOMATICALLY WITH CUSTOMERS, CO-WORKERS, AND VISITORS

● KEEN ATTENTION TO DETAIL, ESPECIALLY INVOLVING CHECKING FORMS AND DOCUMENTS FOR PROPER INFORMAT

● WORKING KNOWLEDGE OF MICROSOFT OFFICE SUITE OR SIMILAR SOFTWARE

● PROFICIENT IN CUSTOMER SERVICE

● KNOWLEDGE OF MEDICAL INSURANCE PROCEDURES

● ACTIVE LISTENING AND COMPREHENSION SKILLS

● WORKING KNOWLEDGE OF OFFICE EQUIPMENT SUCH AS COPIERS, PRINTERS, AND FAX MACHINES

● ANSWER INCOMING CALLS FROM CUSTOMERS

● ASSIST CUSTOMERS WITH REQUESTS FOR INFORMATION, COMPLAINTS, MAKING APPOINTMENTS, AND RESOLVING ISSUES

● DISCUSS COPAYS AND DEDUCTIBLE PAYMENTS

● MAINTAIN AND UPDATE CUSTOMER AND REFERRAL INFORMATION

● ENSURE PATIENT FORMS CONTAIN ALL NECESSARY BILLING INFORMATION OF NORWORTH WHITEHALL MANOR

STNA

(3/4/17) TO 2018, WHITEHALL OH,43213

CONVALARIUM OF DUBLIN, OH 43016

STNA

(1/15/15) (10/15/16)

● Similar duties as outlined below

HCR-ManorCare, Westerville, OH (07/2014 – 10/2015) STNA

● Provided patients with assistance transferring in/out of bed, wheelchairs, and/or automobiles.

● Cared for patients by changing bed linens, cleaning, and assisting with their personal care, (e.g. bathing, dressing and grooming).

● Turned bed-ridden patients every 2 hours to reduce/eliminate bedsore issues/complications.

● Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert.

● Checked patients' vitals (pulse, temperature, and respiration).

● Directed patients in simple prescribed exercises or in the use of braces or artificial limbs.

● Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.

● Changed dressings.

National Church Residences, Gahanna, OH (2013-2014) STNA

● Similar duties as outlined above.

Homewell Senior Care, Worthington, OH (2014-2015), and Granny Nannies, Columbus, OH (2012-2014)

Home Health Care Aide/STNA

Menards, Columbus, OH (2011 – 2014)

Cashier/Service Desk Attendant

● Opened/closed store. Checked to ensure appropriate changes were made to resolve customers' problems. Balanced register daily.

● Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolved customers' service or billing complaints by exchanging merchandise, refunding money, and/or adjusting bills.

● Completed contract forms, prepared change of address records, or issued service discontinuance orders, using proprietary computer systems.

● Received "exemplary" and "exceeds expectations" ratings on all performance reviews.

● Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability. GFS, Columbus, OH (2008 – 2011)

Product Demonstrator/Deli Counter

● Demonstrated or explained products, methods, or services to persuade customers to purchase products or use services.

● Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

● Keep areas neat while working and return items to correct locations following demonstrations.

● Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.

● Sell products being promoted and keep records of sales. Receive payment by cash, check, credit cards, vouchers, or automatic debits.

● Issue receipts, refunds, credits, or change due to customers.

● Assist customers by providing information and resolving their complaints.

● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

● Greet customers entering establishments.

● Received "exemplary" and "exceeds expectations" ratings on all performance reviews.

● Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability. Ayesu Medical Center, Columbus, OH (2011)

Medical Assistant (externship)

● Interviewed patients, measured vital signs, (pulse rate, temperature, blood pressure, weight, and height), and recorded information on patients' charts.

● Prepared treatment rooms for examination of patients.

● Draped patients with covering and positioned instruments and equipment.

● Handed instruments and materials to the doctor as directed.

● Cleaned and sterilized instruments.

● Inventory and order medical supplies and materials.

● Operated x-ray, electrocardiograph (EKG), and other equipment to administer routine diagnostic test or call medical facilities or departments to schedule patients for tests.

● Give injections or treatments, and perform routine laboratory tests.

● Schedule appointments, receive money for bills, keep x ray and other medical records, perform secretarial tasks, and complete insurance forms.

● Key data into the computer to maintain office and patient records.

● Keep billing records, enter financial transactions into bookkeeping ledgers, and compute and mail monthly statements to patients.

● I work hard and fast to get the Job done right the first time. Linden Medical Center, Columbus, OH (2017)

● Interviewed patients, measured vital signs, (pulse rate, temperature, blood pressure, weight, and height), and recorded information on patients' charts.

● Prepared treatment rooms for examination of patients.

● Draped patients with covering and positioned instruments and equipment.

● Handed instruments and materials to the doctor as directed.

● Inventory and order medical supplies and materials.

● Operated x-ray, electrocardiograph (EKG), and other equipment to administer routine diagnostic test or call medical facilities or departments to schedule patients for tests.

● Give injections or treatments, and perform routine laboratory tests.

● Schedule appointments, receive money for bills, keep x ray and other medical records, perform secretarial tasks, and complete insurance forms.

● Key data into the computer to maintain office and patient records.

● Keep billing records, enter financial transactions into bookkeeping ledgers, and compute and mail monthly statements to patients.

ADDITIONAL INFORMATION

Available for all shifts, extended hours and weekend assignments.

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