SAPNA

A-*** Vijay park, Naya bazar, Najafgarh

PROFESSIONAL SUMMARY

A result oriented and BA (Honors) Graduate with 2 years of experience as Process Executive with Canoscope Immigration and Education Consultants and 1 year of experience as a Senior Representative with Concentrix Daksh Services India Pvt. Ltd. SKILLS

Team leadership Relationship building

One-on-one counseling

Visa processing

Phone Counseling

Client relationship

Customer service

Documentation

WORK EXPERIENCE

CANOSCOPE IMMIGRATION AND EDUCATION COUNSULTANTS

Process Executive / New Delhi / April 2018- April 2020

Submission of client information in a timely manner to facilitate speedy processing of paperwork.

Answered telephone or online requests and completed interactions quickly to meet productivity goals.

Student counselling.

Maintained proper documentation for visa filing.

Assist students evaluate Course choices, Colleges and Universities.

Handled on average 20-25 inbound customer calls on a daily basis.

Developed, updated and maintained database of existing and potential clients. NEW DELHI- 110043

+91-882-***-****

adoz40@r.postjobfree.com

Helped clients to understand the benefits of the product and services provided by the company

Developed quality processes for increased efficiency and effectiveness. CONCENTRIX

Sr. Representative, Operations/ Gurgaon/ September 2020- Till date

Promptly respond to customer queries through email and live chat.

Find a solution calmly and efficiently even if the customer is impatient and disgruntled.

Address customers in an upbeat and positive manner even when facing complex problems or difficult questions.

EDUCATION

Bachelor of Arts (Honors) - 2017

University of Delhi

New Delhi, May 2017

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