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Marketing Consultant Service

Location:
South Africa
Posted:
October 11, 2021

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Resume:

TAKALANI TSHIVHASE

Birch Acres, Kempton Park 073-***-**** adoz1z@r.postjobfree.com

PROFESSIONAL SUMMARY

I have completed a Course in Marketing as well as in Contact Centre. I have 2 years’ experience in Marketing and advertising, and over 4 years in customer service both sales and customer care and 3 years in hospitality. My core competencies include but are not limited to, following up on customer queries and resolving complaints., night auditing, balance accounts from day shift, process invoices, accumulate guest service charges, running the trial balance for the day. I have strong receptionist and reservation skills where I have been required to process checking in and out of guests at a 4-star hotel.

PROFESSIONAL SKILLS

● Marketing

● Computer Skills

● Night Auditor

● Front Office Duties

EDUCATION

Diploma Marketing Management IMM Graduate School of Marketing

*incomplete

2004 Matric The Glen High School

2017 Certificate Marketing Provantage Media Group Academy 2014 Certificate Contact Centre People’s Solutions EXPERIENCE

Feb 2017 – Jan 2021 Front Desk Receptionist/ Night Auditor Tsogo Sun

● Generate the summary and statistical data compiled into night audit report

● Verify daily hotel transactions

● Assume responsibility for certain front office functions such as front desk

● Guest credit transactions

● Attention to accounting detail

● Post room charges and taxes to guest accounts

● Transfer charges and deposits to master accounts

● Track room revenues, occupancy percentages and other front office statistics

● Processing reservations checking all guest accounts for errors Apr 2014 – Mar 2016 Life Insurance Marketing Consultant Hollard Mar 2013 – Mar 2014 Sales Consultant Direct Channel Holdings Apr 2008 – Sep 2010 Customer Service Consultant Aegis Dept. of Home Affairs February 2017- Jan 2021 Receptionist/ Night

Auditor at Southern

Sun OR Tambo Hotel

PERSONAL INFORMATION

Date of birth

3 March 1983

Nationality

South African

Languages

Tshivenda

English

Setswana

IsiZulu

Sepedi

Afrikaans

Drivers

Code 10

Criminal Record

None

References

On request



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