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Customer Service Import

Location:
Dubai, United Arab Emirates
Salary:
10000
Posted:
October 09, 2021

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Resume:

KASHI PERUMAL VENGATACHALAM

E-Mail: adoy7m@r.postjobfree.com / Phone: 009***********

Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step, targeting assignments in Logistics & Supply Chain

KEY SKILLS

~ Logistics Operations

~ Warehouse Management

~ Freight Operations

~ Commercial Operations

~ Import / Export Operations

~ Custom Clearance

~ Vendor Management

~ Customer Service Operations

~ Cost Control

~ Reporting & Documentation

~ Liaison & Coordination

PROFILE SUMMARY

Over 10 years of experience in end-to-end Logistics Operations and Freight Operations

Resourceful in driving (inbound & outbound) Logistics Operations which encompass new route identification, fleet management and negotiating with freight forwarders for timely delivery of the material required

Hands-on experience in monitoring the fleet of vehicles & transporters while ensuring on-time delivery at customer’s site and analysing the loss in transit & undertaking measures to control the same

Collaborated with other departments to integrate logistics with business systems or processes such as customer sales, order management, accounting, or shipping

Excellence in managing commercial documentation & logistics and collaborating with Govt. Agencies, Customs, Central Excise, DGFT, Dock, Chamber of Commerce, Legalizationof documents to complete required documentation & acquire necessary clearance

Expertise in managing the land transport to GCC Countries and arranging delivery; possess complete knowledge on Air, Ocean & Local / GCC Transportation

Rich experience in preparing Bill of Lading (Original B/L, Seaway Bill & House B/L), Shipping Certificate & Vessel Certificate as per the client’s requirement

Extensive knowledge of passing ED in E-Mirsal II for Import / Export / Re-export Shipment of Air & Sea Shipment

A keen communicator with honed interpersonal, problem solving & analytical abilities ORGANISATIONAL EXPERIENCE

Since Apr’19 Samsung SDS Global Supply Chain MEIA DWC LLC, UAE as Pricing / Operations & Customer Service Senior Executive

Key Result Areas:

Evaluating ocean / air freight & warehousing activities with local & international Forwarder / Transporter

Preparing quotation based on client requirements; negotiating with respective carrier for their standard / special container / break bulk requirements; controlling costs by negotiating pricing with domestic & foreign vendors

Maintaining a track of existing vendors details and identifying & developing new vendor; managing new vendor & client registration under Cello System

Arranging credit assessment / legal approval of service contract from HQ during new client / vendor registration

Resolving conflicts and negotiating mutually beneficial agreements between parties

Administering the operations / customer service activities (Export / Import / X- Trade) like Container Placement, Import / Export Clearance, Bill of Lading & DO Collection for FMCG / Pharmaceutical / Medical Equipment / General Cargo

Organizing BL submission / creation of Invoice / Packing List / COO on behalf of client, if required

Coordinating with carrier or agent on booking receipt to place container on time

Following up with client on new booking; tracking shipment status after departure till arrival at destination port

Resolving issues or following up with carrier or agent if there is any delay in shipment in transit

Preparing shipment tracking report on weekly basis and submitting the same to management

Creating invoice after shipment execution and following up on payment from client Jan’17 – Mar’19 Paper Link International FZCO as Senior Operations & Customer Service Executive Key Result Areas:

Engaged in directing, optimizing and coordinating full order cycle

Coordinated & monitored supply chain operations; maintained track of quality, quantity, stock levels, delivery times, transport costs and efficiency

Planned & supervised shipments from production to end- user and scheduled daily and weekly routes

Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule

Produced Weekly Status Reports detailing logistic operations and problems

Arranged freight from local & overseas forwarders & other overhead charges based on origin & destination

Achieved the cost, productivity, accuracy and timeliness targets

Coordinate with Suppliers, Retailers & Customers to achieve profitable deals and mutual satisfaction

Scheduled & tracked the shipment of final products as per the customer requirements

Conducted inspection for waste paper as per destination requirement with respective agencies

Managed warehousing activities on inventory management, cargo in / out report on weekly basis and space management Nov’13 – Nov’16 Hanjin Logistics LLC / Eusu Logistics LLC, UAE as Senior Logistics Executive – Direct Sales / Operations

& Customer Service and Clearance for Import / Export Shipment Key Result Areas:

Managed freight for Air / Sea & Road Shipment from local & overseas forwarders and other overheads based on service request

Prepared quotation as per the client’s requirement and negotiated with respective carrier for their special requirements

Reduced the cost or environmental impacts by suggesting the shipping solutions

Identified & developed vendor based on transportation, customs clearance & documentation

Arranged booking with shipping line as per client requirement and placed container as per schedule

Organized transportation for placement of container as per the client’s requirement

Interacted with Shipping Lines / Air Carrier through e-mail as well as verbal

Maintained the track on shipment till it arrives the final destination

Prepared records of shipment which sailed/arrived and closed every month once vessel arrives in destination

Managed Import / Export / Cross Trade Shipment activities (Air & Sea) along with Clearance / FIRS / Import Permit for Veretinary Equipment & Container Delivery to client warehouse

Administered LCL shipment & Air Freight Import / Export / Cross Trade

Coordinated with Chamber in issuing Certificate of Origin and Bank for L/C

Generated Invoices as per agreed and followed up for payment

Created reports on a weekly & monthly basis and submitted the same to Accounts & Manager PREVIOUS EXPERIENCE

Apr’12 – Sep’13 ATS Shipping LLC, UAE as Documentation Co-ordinator Aug’10 – Dec’11 Maersk Global Service Centers (India) Pvt. Ltd. (Maersk Line), Powai, Mumbai as Inside Sales Support Officer – Specialist

Accomplishment:

Conferred with Performance Excellence Award from Director for consistent performance in Q4 FY~2010 Dec’09 – Jun’10 Maersk Global Service Centers (India) Pvt. Ltd. (Maersk Line), Powai, Mumbai as Inside Sales Support Officer – Specialist (Contract Basis)

ACADEMIC DETAIL

2009 B.Com. from Mumbai University, Mumbai

Other Courses:

Diploma in Certified Industrial Accountant from Institution of Computer Accountant, Mumbai in 2009; gained knowledge of MS Office (Word, Excel & PowerPoint), Tally, Advanced Accounts, Tax and Costing

Diploma in Aviation & Hospitality Management from Air Hostess Academy in 2005 PERSONAL DETAILS

Date of Birth: 10th January 1986

Languages Known: English, Hindi, Marathi and Tamil Marital Status: Married

Passport No.: T9217033 (Valid till 09/12/2029)



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