Michele Leitner

Chandler, AZ *****

adoxz2@r.postjobfree.com

623-***-****

Authorized to work in the US for any employer

Work Experience

PSR - Patient Service Representative

CVS Health - Chandler, AZ

June 2019 to April 2020

My job description for this position is identical to my job description at Alliance Rx. I schedule deliveries of speciality medications all of the country to patient's homes, medical doctors office's, nursing homes, hospitals, etc. I provide customer service, enrollment services, and information regarding copay assistance programs and/or insurance related issues. I correspond on a daily basis with benefits verification departments and pharmacists via telephone, conference calls and email. Patient Care Coordinator

Alliance Rx - Tempe, AZ

September 2018 to May 2019

I am inbound patient care coordinator at a specialty pharmacy. I schedule specialty medication deliveries across the country. Additional duties include verifying insurance/copay benefits, contacting physician's offices, insurance companies, and delivery/courier companies. I'm skilled in account (patient) management and have excellent relationships with my co-workers and customers/patients. Department Manager

Walmart - Chandler, AZ

April 2015 to September 2017

I was Department Manager of 3 different departments, at one time. My duties included customer service, presentation, training new employees, meeting facilitation, inventory control, modular integrity, pricing issues, scheduling and stocking/binning freight. I was employee of the month in April 2016.

Painter/Prepper/Laborer

Deatherage Painting - Chandler, AZ

April 2010 to March 2015

I prepped/painted interior and exterior for residential and commercial buildings. I often did some light construction and labor work. I was also responsible for customer service, maintaining customer/laborer relations, bidding/quoting, assisting with payroll, filing, emailing/faxing clients. Assistant Manager

Savers/Value Village - Chandler, AZ

May 2007 to March 2010

Customer service, opening/closing store duties, scheduling, payroll, customer service, merchandising, presentation, facilitating training classes and meetings, hiring and terminations. Salesperson, bank verification officer, manager of customer service Electronic Marketing Service (EMS) - Chandler, AZ

January 2003 to February 2007

Inbound/outbound call center, selling different packages. Answered emails and web chat. Called banks to verify payment. Handled customer

questions and complaints. In this position, I was consistently the top seller (day shift) and received many accolades and awards for my sales and statistics, in 2004. Education

Associate in Communications/Social work

Chandler-Gilbert Community College - Chandler, AZ

August 2008 to May 2010

High school or equivalent in general studies

Chandler High School - Chandler, AZ

August 1985 to June 1988

Skills

• Customer Service (10+ years)

• Training (10+ years)

• Cash Handling (10+ years)

• Microsoft Excel (10+ years)

• Time Management (10+ years)

• Microsoft Word (10+ years)

• Word (10+ years)

• Inventory (10+ years)

• Communications (10+ years)

• retail sales (10+ years)

• Marketing (8 years)

• Scriptmed (1 year)

• Call Center (8 years)

• CSR (10+ years)

• Customer Support (10+ years)

• Customer Care (10+ years)

• Excel

• Microsoft Outlook

• Typing

• Basic Math

• EMR Systems

• Medical Office Experience

• PTSD Care

• Management Experience

• Retail Management

• Supervising Experience

• Team Management

• Data entry

• Social Work

• Meeting Facilitation

• Live Chat

Awards

Top salesperson of 2004

January 2005

Top salesperson of 2004. I consistently closed the most deals in 2004 at EMS. Employee of the month

April 2016

Employee of the month.

Assessments

Verbal Communication — Expert

May 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Reference

Brandon Deatherage. 623-***-**** (owner/boss at Deatherage Painting).

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