CONTACT

Chennai, India ******

Mobile: 988-***-****

adoxyf@r.postjobfree.com

EDUCATION

March 2004

Diploma: Hardware & Networking

CSC, Chennai

March 2013

Bachelor of Science: BCA

C.V Raman University, Bilaspur

CERTIFICATIONS

CCNA,NIIT - 3 Month

LANGUAGES

Tamil: Native language

English: C1

Advanced

M. MICHAEL KINGSTON

PROFESSIONAL SUMMARY

Certified Senior IT Executive with thorough understanding of network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects. Subject Matter Expert (SME) of network infrastructures necessary to provide day-to-day operational support.

SKILLS

Application installations

Web Security

Technical Analysis

Technical Support

Hardware and software installation

Good written and verbal Communication Skills.

Good Knowledge of Computers and Usage of MS Office.

Highly Customer service oriented.

Team Management Ability

Confident, High on Energy and Innovative.

Able to work in high-pressure environment and will handle it efficiently.

WORK HISTORY

September 2019 - September 2020

System Support Engineer, Tekishub Consultation PVT LTD, Chennai, India

Initiating and carrying out Windows 2008 & Windows 7 Migration & Provide day-to-day troubleshooting support to a managed environment infrastructure.

This involves working directly with clients to resolve problems related to infrastructure, network connectivity, hardware/software, or other related issues.

Configuring and troubleshooting of outlook Express, Microsoft outlook 2003 to 2013.

Managing and Maintenance of server and Desktop problems.

Provide IT Helpdesk activities for users both through telephone calls and remote desktop.

Office 365 installation, configuration and maintenance.

In-tunes installation, configuration and maintenance.

Installing, troubleshooting and resolving problems of printers like Dot matrix, Laser printer.

Ensuring all desktops and server gets updated with latest security patch and antivirus definitions.

Configuring Policies for each computer groups to strengthen McAfee Virus scan console to secure client systems from virus and network attack.

Cisco 2901,1800 router monitoring and maintenance.

Forte-gate 200D firewall maintenance and configuring web restriction for users.

Server AD maintenance and providing share folder access.

Server Daily Check List Report Preparation.

Check-in daily update (DAT) package.

Generating daily Antivirus update deployment report for client systems.

To process requests for hardware and software raised by users through E-support.

Desktop troubleshooting like Len-ovo, Zenith and so on.

Asset maintenance throw bar coding.

Asset purchasing and maintaining DC

Tracked problematic system errors by implementing various user support tracking metrics.

Patched software and installed new versions to eliminate security problems and protect data.

Performed troubleshooting and maintenance of existing network systems.

Monitored, tracked and prioritized new work requests at Help Desk within set response times.

Effectively communicated with other system engineering personnel and senior executives on joint projects.

Configured security settings and granted system access to groups and individuals.

Offered technical guidance and advised users of alternative approaches when troubleshooting.

Worked effectively in both independent and team environments to exceed IT goals.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Configured hardware, devices and software to set up work stations for employees.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

October 2018 - October 2019

IT Excutive, Jonaswoodhead and Sons, Chennai, India

Received and processed stock into inventory management system.

Carried out day-day-day duties accurately and efficiently.

Successfully maintain clean, valid driver's license and access to reliable transportation.

Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.

EPPBX server maintenance and configuring extension numbers and VI-OP line maintenance.

Daily recording backup maintenance.

Linksys 248G4,2024, HP prove cuve1800,3500, 2530 network switches monitoring and configuring V-LAN.

Cisco 2901,1800 router monitoring and maintenance.

Forti-gate 200D firewall maintenance and configuring web restriction for users.

Server AD maintenance and providing share folder access.

Server Daily Check List Report Preparation.

Initiating and carrying out Windows 2008 & Windows 7 Migration & Provide day-to-day troubleshooting support to a managed environment infrastructure.

Configuring and troubleshooting of outlook Express, Microsoft outlook 2003 to Office 365

Microsoft Navision server maintenance and back up.

Updating customer list and operation regarding Microsoft Navision Server.

Helping Production team for stock maintenance in Microsoft navision.

Managing and Maintenance of server and Desktop problems.

Installing, troubleshooting and resolving problems of printers like Dot matrix, Laser printer.

Ensuring all desktops and server gets updated with latest security patch and antivirus definitions.

Desktop troubleshooting like Lenovo, Zenith and so on.

Asset purchasing and maintaining DC

Asset maintenance

Designed and evaluated WAN and LAN connectivity technologies.

February 2015 - January 2017

System Administrator, Lister Technologies PVT LTD, Chennai, India

EPPBX server maintenance and configuring extension numbers and VIOP line maintenance.

Daily recording backup maintenance.

Linksys 248G4,2024, HP prove cuve1800,3500, 2530 network switches monitoring and configuring V-Lan's.

Cisco 2901,1800 router monitoring and maintenance.

Fortigate 200D firewall maintenance and configuring web restriction for users.

Server AD maintenance and providing share folder access.

Server Daily Check List Report Preparation.

Initiating and carrying out Windows 2008 & Windows 7 Migration & Provide day-to-day troubleshooting support to a managed environment infrastructure.

This involves working directly with clients to resolve problems related to infrastructure, network connectivity, hardware/software, or other related issues.

Configuring and troubleshooting of outlook Express, Microsoft outlook 2003 to 2013.

Managing and Maintenance of server and Desktop problems.

Provide IT Helpdesk activities for users both through telephone calls and remote desktop.

Installing, troubleshooting and resolving problems of printers like Dot matrix, Laser printer.

Ensuring all desktops and server gets updated with latest security patch and antivirus definitions.

Configuring Policies for each computer groups to strengthen McAfee Virus scan console to secure client systems from virus and network attack.

Check-in daily update (DAT) package.

Generating daily Antivirus update deployment report for client systems.

To process requests for hardware and software raised by users through E-support.

Desktop troubleshooting like Lenovo, Zenith and so on.

Asset maintenance throw barcoding.

Asset purchasing and maintaining DC

Resolved issues and escalated problems with knowledgeable support and quality service.

October 2013 - February 2015

Network Engineer, Q Way Technologies, Chennai, India

Server Daily Check List Report Preparation.

Active directory management, NTFS security, disk quota management and share folder creation.

Windows server backup incremental and full back up.

Switches: Basic Configuration & VLAN setup on HP 2530.

Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP.

Back-up and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS.

Dell sonic firewall maintenance and configuring restrictions for web sites.

Security administration port security on switch and IP security on Router via Access list.

Leased line monitoring and Coordinating vendor for issues.

Initiating and carrying out Windows 2003 & XP Migration & Provide day-to-day troubleshooting support to a managed environment infrastructure.

This involves working directly with clients to resolve problems related to infrastructure, network connectivity, hardware/software, or other related issues.

Configuring and troubleshooting of outlook Express, Microsoft outlook 2000 & 2003.

Managing and Maintenance of server and Desktop problems.

Provide IT Helpdesk activities for users both through telephone calls and remote desktop.

Installing, troubleshooting and resolving problems of printers like Dot matrix, Laser printer.

Ensuring all desktops and server gets updated with latest security patch and antivirus definitions.

Configuring Policies for each computer groups to strengthen Symantec Virus scan console to secure client systems from virus and network attack.

Check-in daily update (DAT) package.

Generating daily Antivirus update deployment report for client systems.

To process requests for hardware and software raised by users through intranet.

Desktop troubleshooting like Dell, HP, IBM and so on.

Improved MS Exchange migration, switch configuration and fiber optic splicing and termination.

Developed strategies, budgets and deployment plans to inform and influence management and stakeholders.

Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.

Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.

Liaised with cabling infrastructure vendors and domestic and international ISPs.

Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security

April 2009 - September 2013

Customer Engineer, Precision Informatics PVT Ltd, Chennai, India

Initiating and carrying out Windows 2003 & XP Migration & Provide day-to-day troubleshooting support to a managed environment infrastructure.

This involves working directly with clients to resolve problems related to infrastructure, network connectivity, hardware/software, or other related issues.

Configuring and troubleshooting of outlook Express, Microsoft outlook 2000 & 2003.

Managing and Maintenance of Desktop problems.

Provide IT Help desk activities for users both through telephone calls and remote desktop.

Installing, troubleshooting and resolving problems of printers like Dot matrix, Laser printer.

Ensuring all desktops gets updated with latest security patch and antivirus definitions.

Configuring Policies for each computer groups to strengthen McAfee Virus scan console to secure client systems from virus and network attack.

Check-in daily update (DAT) package.

Generating daily Antivirus update deployment report for client systems.

To process requests for hardware and software raised by users through Hp Open View, SM7 And SM11.

Desktop troubleshooting like Dell, HP, IBM, Think client and so on.

Maintaining Desktop Hardware Calls and also Citrix related Issues.

Asset maintenance in CMDB, SM7 & 11.

Checking IMAC forms for movements.

Stock maintenance.

Maintenance of asset inward and outward.

Verint installation and maintenance

Explained complex technology-related issues in understandable terms to customers.

Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

January 2006 - February 2009

Field Support Engineer, JANES INFOTECH, Chennai, India

MS-Office installation.

Basic software.

OS-Installation.

Tested equipment performance and demonstrated operation and servicing of equipment to customer.

Basic networking TCP\IP And Have done networks for hi-tech city Hyderabad for Gold exhibition.

Scheduled service calls according to customer location and urgency of need.

Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.

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