Artez W. Range

adowda@r.postjobfree.com linkedin.com/in/artez-range (C): 310-***-****

Strategic, innovative, and service-oriented Sales/Customer Service Manager/Representative with expertise driving customer experience improvements within challenging, high-pressure environments. Proven ability to implement expert leadership skills to mobilize teams, train staff, and achieve corporate goals, while cultivating brand loyalty through exceptional customer service. Adeptly identifies, mitigates, and resolves customer concerns with sustainably solutions, earning multiple Toyota Financial Awards. Possesses technical expertise with Microsoft Office Suite, Claims Processing System (CPS), Electronic Parts Catalog (EPC), Technical Information System (TIS), STARs, RMS, SCRA, and Dealer Direct System.

Areas of Expertise

Warranty Claim Management

Life Insurance Sales Agent

Account Management

Collations & Recovery

Customer Service & Retention

Project Management

Financial Analysis

Product Demonstration

Policy Development

Professional Experience

AAA – THE AUTO CLUB GROUP

Los Angeles, CA • 2019 – 2020

LIFE INSURANCE & ANNUITY SALES AGENT

Responsible for building relationships with new perspective clients through various sources including cold calling, and various types of networking opportunities.

Develop and maintain a client-based portfolio of new and existing clients which provides a specific evaluated criteria and planned proposals that meets client’s needs.

Identify insurance risk management strategies for handling policy renewals and monitoring new and existing policies.

Execute marketing strategies through various channels that include social media, referrals, email, and postal mailings.

SOUTH BAY LEXUS

Torrance, CA • 2019 – 2019

PARTS SPECIALIST

Responsibilities included intake and output of parts that arrive from Toyota distribution centers, including inventory, auditing, unpacking, repacking, and sorting by zone.

Facilitated staging and consolidated orders for inventory.

Actively partnered with technicians to ensure accuracy with part orders.

WARRANTY ADMINISTRATOR

Processed all warranty related claims to Toyota/Lexus of North America. Oversee collections on all warranty claims and expedited to insure the advisors closed repair orders expeditiously.

Managed all inquiries from the business office and parts counter, ensuring repair orders are open and closed properly

NISSANI BROS. CHEVORLET

Culver City, CA • 2018 – 2019

PRODUCT SPECIALIST

Responded to incoming calls pertaining to auto quotes and vehicle knowledge.

Assisted in answering questions regarding insurance concerns and requirements.

Ensured compliance was accomplished on all sales.

Maintained and structured profit margins.

TOYOTA

Torrance, CA 2004 – 2017

Warranty Claims Processor Analyst – Toyota north America

Managed all incoming client inquires, concerns, and requests for warranty claim evaluation and review for Toyota, Scion, Lexus Dealers, ports, and corporate departments, mastering diverse product information.

Led the evaluation of warranty claims to approve payment while ensuring compliance with Toyota/Lexus polices.

Directed response for 1400 dealers and field personnel, managing the Dealer ‘800’ Warranty Assistance Line, while earning recognition for exceptional customer service during the processing of 1122 claims and 250 calls per week.

Oversaw warranty claim management and superior customer service for 238 Lexus dealers, ensuring alignment with a complex, high-cost campaign structure to maintain profit margins.

Successfully facilitated customer service experiences for Gulf States Toyota, Toyota Motor Sales, USA, Inc., and Fleet Dealers, ensuring optimal customer service and warranty management across a large-scale territory.

Toyota Financial Services Lease End Representative – Toyota financial services

Spearheaded deficiency and lease-end account collections to achieve a 70%+ recovery rate per quarter, while overseeing timely and high-quality customer account and transactions management.

Evaluated payment history and streamlined payment information to the customer, while analyzing accounts to address customer inquiries and concerns.

Managed the resolution of numerous 120-day deficiency balances for customers, recommending appropriate financial solutions to mitigate future issues while implementing superior customer service.

Earned numerous Toyota Financial Awards due to exceptional customer service and support.

Insurance Claims Analyst

Oversaw the collection and management of total loss and gap insurance claims, achieving $2.7M+ in recoveries in insurance losses in FY 2012.

Implemented superior monitoring and maintenance protocols for 895 SCRA (Military) accounts, conducting monthly account analytics to maximize recovery rates.

Led the development and implementation of job-specific policies to streamline Central Recover Insurance Desk Operations, resulting in significant recovery returns.

Deficiency Representative

Led coordination, management, and administration of charge-off accounts in delinquent status for 100+ days, orchestrating account retrieval for generate an “efficiency value per hour” of $622+ per transaction.

Managed the collection of $616K+ per quarter while implementing superior customer service skills to ensure client retention while simultaneously facilitating financial recovery.

Pro-Unlimited Warranty Claims Processor Analyst – Toyota motor sales

Executed warranty claim processing to achieve financial reimbursement for 1400+ Toyota and Lexus dealerships, cultivating strategic partnerships with dealers through high-impact community of warranty polices.

Managed claims processing and customer inquiries for 400+ private distributor’s dealers, driving dealer productivity and performance optimization.

Led response to 50+ inbound calls per day, implementing exceptional customer service to identify, mitigate, and resolve customer concerns to maximize satisfaction and retention.

Adeptly interfaced and established relationships with up to 50 Toyota and Lexus district parts and service managers to consult on warrant claim management and financial recovery.

Credentials

Century 21 Real Estate School

Licensure, Department of Real Estate, License #01792430

West Los Angeles College, Culver City, CA

Associates of Art Degree

California Department of Life Insurance

Life Insurance Sales and Annuities Agent

License #4021070

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