OKAFOR TOCHI GLORIA

** ***** ******* *****, ***-akari Estate, Isolo, Lagos

adow1u@r.postjobfree.com

+234**********

Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Work Experience

Customer Service Personnel and Sales Representative Realmarkstore at Jumiasellercentre Lagos

1.Provides primary customer support to internal and external customers online. 2.Answer's customer telephone calls promptly to avoid on-hold wait times. 3.Recommends products to customers, thoroughly explaining details. 4.Communicates with vendors regarding backorder availability, future inventory and special orders.

5.Field customer questions regarding available merchandise, sales, current prices and upcoming company changes.

6.Regularly exceeds daily sales and product add-on quotas 7.create awareness of my product to customers via Jumia seller Centre. 8.display product availability, price list to customers online via Jumia seller Centre, Facebook, Instagram, telegram and WhatsApp.

Office Assistant & Reservation Officer

Ugobest Travel Agency and Tour (UTAT) - Lagos

February 2015 to December 2018

1. In-charge of day-to-day activities of the takeoff of the company including supervision of Client Flight Schedule, Accommodation, procedures and policies. 2. Performs clerical duties, which includes but not limited to, answering phone call, placing orders, mailing and filing correspondence and preparing payrolls. 3. Arranges meetings by reserving rooms, managing refreshment and take notes during meeting. 4. Photocopies, scans and files appropriate documents. 5. Contacts motels, hotels, Airlines, Resorts and Travel operators for Current advertising literature and advices our customers on the right decision to make. 6. Aside from the Amadeus GDS which the Company has been using, I introduced the more flexible

Galileo GDS which enabled our reservation to be an easy one. 7.Arranged rapid office equipment repair and maintenance with vendors. 8.Interacted with customers by phone, email or in-person to provide information among other things.

Industrial Trainee Industrial Trainee

Ugobest Travel Agency and Tours (UTAT) - Lagos

March 2014 to February 2015

1. Learnt how to make flight and hotel reservations and bookings using Amadeus and Galileo GDS

2. Assist in the day to day running of the Company as industrial trainee personnel which involves assemble and issue required documentation, such as tickets, travel insurance policies, itineraries etc.,

And make flight and hotel reservations using Amadeus and Galileo GDS. 3. Helped in preparing daily and weekly sales report. 4. Notify and remind staff of general meetings, scheduled meetings and urgent meetings. 5. Receive external calls from clients and transfer the calls to the respective department or personnel.

6. Provide customers with travel suggestions and information sources, such as guides, directories,

brochures, and maps amongst other duty that are assigned to me from time to time. 7.Gathered, organized and input information into digital database. 8. identified objectives of the company by analyzing feedback, observing customers and collecting surveys.

Industrial Trainee

Voice of Nigeria (VON), Ikoyi Lagos - lagos

November 2012 to November 2013

1. Assist in VON’s internal and external customer satisfaction surveys, other internal surveys and market research.

2. Monitor other Media houses for Possible Newsworthy Content. 3. Assist in arranging the Presenters desk and ensure every material and equipment needed for the Broadcast is all set at the right place before broadcast. 4. Assist the Marketing Communication Manager in implementing marketing communications strategy.

5. collected, arranged and input information into the database system Customer Service Representative

Benife Forge Technologies (BFT) - Enugu

January 2008 to April 2012

1. Resolved customer complaints via phone, email, mail or social media. 2. Prepared product or service reports by collecting and analyzing customer information. 3. Recommended products to customers, thoroughly explaining details. 4. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

5. Offered advice and assistance to customers, paying attention to special needs or wants. 6. Built sustainable relationships of trust through open and interactive communication. 7. Responded to customer requests for products, services and company information. 8. Provided accurate, valid and complete information by using the right methods/tools. 9. Prepared product or service reports by collecting and analyzing customer information Education

OND in Mass communication

Institute of Management and Technology - Enugu

February 2010 to December 2012

Skills

1.Filing and data archiving

2.Office management.

3. Customer Service.

4.Office administration.

5.Mail handling.

6.Travel coordination.

7.Advanced Clerical Knowledge

8. Phone Skills.

9. Listening Skills.

10.Excellent communication skill.

11.Problem Solving.

Certifications

Human Resource Analytics Course

2019

Udemy, Inc.

Customer Relationship Management Course

2019

Udemy, Inc.

Basic Airfare Reservation Programme (GALILEO GDS Practical-Based) 2016

Basic Airfare Reservation Programme (GALILEO GDS Practical-Based) at Travel port (Global Travel

Distribution Nigeria Limited), Ikoyi Lagos.

Basic Airfare Reservation Programme (SABRE GDS Practical-Based) 2016

Basic Airfare Reservation Programme (SABRE GDS Practical-Based) at Sabre Training School, Ikeja Lagos.

Basic Airfares Reservations and Ticketing Programme (SABRE GDS theory based) November 2015

Basic Airfares Reservations and Ticketing Programme (SABRE GDS theory-based) Landover Aviation

Business School (LABS), Ikeja Lagos.

Basic Presentation Course

January

Basic Training on Presentation of Mass Media Content at Federal Radio Corporation of Nigeria

(FRCN),

Shogunle Lagos

Intermediate Presentation Course

2013

Intermediate Presentation Course at Federal Radio Corporation of Nigeria (FRCN), Shogunle Lagos

Basic Production Course

2013

Basic training on Mass Media Programme Production at Federal Radio Corporation of Nigeria

(FRCN),

Shogunle Lagos

Basic Journalism Course

2013

Basic training in Mass Media Process of Newsgathering, news/content Editing, News and Content Writing at Federal Radio Corporation of Nigeria (FRCN), Shogunle Lagos Exceptional Executive Service Course

2013

A Global Leaders course in Customer Service at Service Quality Institute, Victoria Island Lagos

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