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Customer Service Business Owner

Location:
Brooklyn, NY
Posted:
October 02, 2021

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Resume:

Ivery Hill

Brooklyn, NY *****347-***-**** • adovyn@r.postjobfree.com

Summary: Motivated professional with over Fifteen (21) years of Deep Cleaning Commercial & Custodial Maintenance/ Special Services Porter experience seeking employment where my diverse skills can be utilized, Foreman & Supervisor capabilities. Licenses & Certificates: Valid drivers license

& OSHA certified (10 hour) Hardworking Delivery Driver with six years of experience in warehouse shipping and receiving, including merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes. Accuracy-first approach to delivery. Seasoned driver with experience successfully running local and regional daily routes while exceeding profit goals. Plan and manage efficient routes to maximize deliveries and customer satisfaction. Inspect vehicles and products and secure balanced loads to minimize damage. Converse easily with immigrant customers and team members using intermediate english abilities. Seasoned individual committed to delivering shipments safely while meeting tight deadlines. Comfortable working on-call and lifting up to 70 pounds. Quick learner able to easily memorize delivery areas, Courteous owner operator and accomplished company ambassador builds lasting customer relationships. Supplies consistent and friendly services. Deadline-focused approach to completing deliveries on time. Safety-focused owner operator with outstanding work ethic and more than 50 deliveries [10 hours] with zero accidents. Offers dynamic skills in customer service, mobile and handling. Follows all rules of road and certified in operating sprinter van, box trucks and hand jack equipment.

Delivery Driver, 11/2016 - 02/2019

NY Minute Messenger LIC - Brooklyn, NY

Summary

Experience

• Positioned blocks and ties around items to secure cargo during transit.

• Entered customer orders in word to document sales.

• Resolved customer complaints and adjusted orders. Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.

Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.

Operated delivery vehicles seven days per week, averaging 1000 miles on road and 2000 customers served.

Completed order forms and collected payments to keep customer accounts current.

Directed efficient product loading and checked load balance to prevent on-the-road incidents.

Reviewed over 200 daily delivery documents and orders and reported any errors found on delivery documents to supervisor.

Skills

• Oral

• Delivery

• Office

• Windows

• Tools

• Repairs

• Written

• Excellent sense of direction

• Lifts up to 70 pounds

• Defensive driver training

• Trip planning

• Local Delivery

• Local routes understanding

• Courteous and polite demeanor

Exceptional written and verbal

communication skills

• Perfect attendance record

• Time management skills

• Dependable and reliable

• Responsible driver

• Customer Service

• Hand tool knowledge

• Vacuuming floors

• OSHA regulations

• Facility cleaning

• Materials organization

• Building upkeep

• Minor repairs

• Buffing and waxing

• Snow removal

• Janitorial equipment familiarity

IH

Business Owner, 01/2018 - Current

Nu Faxxtransport Inc - Brooklyn, NY

Delivery Driver, 03/2016 - 11/2016

Deluxe Delivery - Brooklyn, NY

Route Worker, 02/2015 - 01/2016

Spotless Cleaning

Porter, 03/2012 - 05/2013

Elite Services - New York, NY

• Answered customer questions regarding shipments. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

• Maintained records for corgo production, inventory, income, and expenses. Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.

Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.

Maintained up-to-date knowledge of all statutory requirements and regulations.

Assessed all aspects of business operations to implement realistic annual budget.

Assessed, optimized and elevated operations to target current and expected demands.

Owned and managed daily operations of logistics business, including supervising employees and providing onsite training and continuing education to staff.

• Drive van throughout NYC delivering of all packages and boxes etc... Maintaining the cleanliness of City MD medical facilities within the five boroughs.

• Responsible for mopping, sweeping, dusting, and other general cleaning.

• Sanitizing lavatories, and disposal of non-medical garbage.

• Delivery of cleaning supplies to various locations.

• Strip, wax and buff floors using high powered buffing machine.

• Cleaned windows and common area bathrooms and replenished as needed.

• Worked in empty apartments discarded furniture and debris.

• Mopped staircases and hallways.

• Emptied trash receptacles throughout building.

• Loaded garbage onto trucks.

Maintained the cleanliness of offices by dusting, sweeping, vacuuming and polishing furniture.

• Operated freight elevator.

Special Services Porter, 01/1997 - 08/2011

First Quality Maintenance - New York, NY

Layer 1 Tech, 11/2020 - Current

Q-Tech Innovative Solutions - Brooklyn, NY

• Reported any and all repairs or problems to management.

• Cleaned grounds by picking up garbage and leaves and discarding of same.

• Stripped, Waxed and Buffed floors using high powered buffing machine.

• Dust mopped, swept, and mopped halls and stairways. Cleaned windows, offices, elevators, laundry rooms and common area bathrooms.

• Emptied trash receptacles throughout development.

• Report any problems or needed repairs to the management office. Removed discarded furniture and debris from vacated apartments and stored in Ascot Room.

• Disposed of debris by loading onto garbage truck.

• Maintained and cleaned buildings as assigned in various locations. Operated snow removal equipment to maintain streets, sidewalks, and driveways.

Responsible for the daily cleaning of assigned floors within a facility Sunday, June 4, 2017 1:45 PM 6/4/2017 OneNote Online https://onedrive.live.com

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Operates power equipment such as carpet extractors, pressure washer, hand and power tools.

• Worked with a team of 20 to perform construction clean ups. Carried any and all written or oral instructions given by Management Office and/or Supervisors.

Performed preventative maintenance in and around the facility assisting with light repairs.

Performed daily maintenance of computer systems to keep network processes fluid.

Disassembled computer systems to troubleshoot and resolve hardware issues.

Observed system functioning and entered commands to test different areas of operations.

Assisted in technical support process refinement to improve customer service and support.

Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.

Updated and reconfigured existing and new computers with current software and operating systems.

Removed malware and viruses from laptops and desktop systems using specialized software.

Documented repair processes and helped streamline procedures for future technical support actions.

• Installed and configured printers and scanners, resetting default device 1994

High School Diploma

South East Halifax High School, Halifax, NC

Some College (No Degree), Business

EDX, Online

12/2020

BBA, Cyber Operations And Warfare

Codecademy, Online

passwords to prevent cyber attacks.

Maintained inventory of IT supplies by checking and documenting levels regularly.

Education and Training



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