Tina Lor

**** ****** ***** ** *******, NC ***** 980-***-**** adovmq@r.postjobfree.com

Education

BACHELOR’S DEGREE MAY 2013 THE UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE

·Major: Sociology

·Minor: Gender Studies

·Study Abroad: Manchester 2012

Experience

THIRD PARTY BILLING SPECIALIST BURSAR’S OFFICE- UNC CHALOTTE DECEMBER 2017- CURRENT

·Calculate invoice amounts based on student charges and the cost of attendance; prepare and submit invoices to third parties and monitor invoices until they are paid in full.

·Provide invoicing information to students and third party sponsors by telephone, email and in person in a clear, concise, organized manner.

·Complete and reconcile Barnes & Noble book voucher process using the B&N file transfer protocol process.

·Track NCVA Scholarship eligibility per student/semester and maintain scholarship award letters.

·Enter invoices in GoArmyEd Portal and AI Portal for students who receive military benefits.

STUDENT ACCOUNTS SPECIALIST BURSAR’S OFFICE- UNC CHARLOTTE NOVEMBER 2014-DECEMBER 2017

·Provide accurate and timely information to parents, students, and other departments on campus regarding billing, holds, payments, cost of tuition, etc. via phone, walk-ups and emails.

·Cross-trained with Cashiers Office- knowledge in processing departmental deposits and

student tuition and fee payments.

·Review student accounts and make adjustments when necessary.

SALES ASSOCIATE LOWES AUGUST 2013- OCTOBER 2014

·Provided friendly, professional manner and provides quick, responsive customer service.

·Responsible for handling all customer inquiries, sales, returns at the Customer Service/Return Desk, operating the cash register, processing customer payments, bagging customer goods, and processing customer returns.

CANDY SHOP MANAGER AND RECEPTIONIST UNC CHARLOTTE AUGUST 2009- MAY 2013

·Responsible for answering all student questions, problem solving and providing detailed information about events and places on campus to students, staff, and faculty.

·Worked at the candy counter- primarily responsible for selling and taking money.

·Kept inventory of everything coming in and going out, tracking sales in excel database.

·Placed orders for products needed biweekly.

·Responsible for training new student employees.

Skills & Abilities

·Bilingual: Hmong and English

·Ability to plan, organize, and prioritize work- self started attitude

·Excellent computer skills- proficient in Microsoft Office

·Exceptional customer service skills